Would you use the phrase "as you are aware" if a client is familiar or unfamiliar with you?
Familiar
What is a phrase we can use to agree with our coworker?
You have a point there
I couldn’t agree with you more
What does consideration mean? Can you use it in a sentence about making a decision?
Consideration- to think about
After careful consideration....
Someone calls you to complain about your company charging them twice on a bill, how can you respond?
(Answers may vary)
I’m very sorry to hear that, can you provide me some more information...
Germany is the home of the largest car manufacturer in the world. What company is it?
VW
Give an example of an introduction to a greeting.
Hello, my name is_____, and I am the _____, and I'd like to welcome you to ______.
What does interrupt mean? What phrase can we use to interrupt politely.
Interrupt- to start speaking while someone else is talking
Might I add something?
Do you mind if I jump in for a second?
Sorry to interrupt
Which word is a verb and which word is a noun? (decide/ decision)
Decide- verb/ Decision- noun
What does the word assist mean? Can you give an example in a sentence when answering the phone.
Assist- to help
How can I assist you? How can I be of assistance?
Dirk Nowitzki is one of basketball's all time great players, what team did he play for?
Dallas Mavericks
Expand and elaborate- give more information.
I'd like to expand/elaborate on....
What does "State Your Opinion" mean? Can you use a phrase to do it?
State your opinion- say what you want to say
In my opinion......
The way I see it....
If you want my honest opinion....
You coworker asks you if you have some time to review a proposal they are writing. How can you politely say no.
Answers may vary
Unfortunately, we have decided....
That might be a potential problem for us...
We want to keep our options open...
What does clarify mean? Can you use it in a sentence in a phone call?
Clarify- to check
I'm calling to clarify....
This German band, led by brothers Bill and Tom Kaulitz, found success in America with their song "Durch Den Monsoon"
Tokio Hotel
Can you give an example of a transition between one slide of a presentation and the next.
Simple Transition
“Let’s move on to”
More Professional Transition
“Turning our attention to....”
What phrase could we use to disagree with a coworker?
I’m afraid I disagree....
I’d say the exact opposite....
That’s not always the case
A potential client wants to work with your company, but you are unsure of your decision yet. What can you say?
We shouldn’t rush into anything...
I’m going to have to discuss this with my collegues.
What is the difference between "Can" and "May"
Can- ability. May- permission
How many countries speak German as an official language?
6 (Germany, Austria, Switzerland, Belgium, Luxemburg, Lichtenstein)
This graph illustrates my point.... What does illustrate mean?
What is the meaning of this sentence? "We will have to agree to disagree."
Your boss offers you a promotion at work. How can you accept this promotion. (Use fortunately)
Fortunately....
When ending a phone call, what is the difference between saying "I appreciate your call' and "I appreciate your time"
Use call when someone calls you. Use time when you called someone.
This famous German thief from the 1990's took his name from a children's cartoon character.
Uncle Dagobert