SolarEdge
What does site mean?
What is the Customer name
All of my customers that I view or touch are in this tab on salesforce to go back and view. What tab I am?
what is Opportunities?
Up to how many Panels can a PV link hold?
What is 7?
Who do you send the approval email to?
What is Shavaughna miller?
When a New Homeowner calls asking to be added to the account. Can we add them before getting some type of proof of ownership?
What is No,False
What is the green box in solar edge?
What is the inverter?
Which of the following apply to the concierge process? Choose all that apply.
What is Inspections status, Permits submitted, Meter Swap/PTO-Once the utility company approves the inspection documentation, they will either swap the meter or reprogram it, then grant us PTO
Define Storage?
What is Battery?
What needs to be uploaded to the case? (Choose all that apply)
What is New Letterhead, Proof of ownership Documents
When sending the customer the DocuSign which two things should be sent back to verify ownership. Choose the best answer.
What is New Homeowner Authorization form,Deed
How many panels/Modules are on one string for Solaredge?
What is 18 panels?
Think of this as a way to track your progress with customers every day. This place is where your task, completed W/O, and Assigned cases live. What tab am I?
what is Home
Define Grid Tie
What is Solar only no battery
Define Loss production?
What is System is operational, just not at full capacity
Customer calls in asking if they will receive the full manufacture warranty like the previous owner? True/False
What is True/Yes?
What chart is used when doing a power bill analysis and Production Analysis
Comparative Energy Chart
Where do we place updates regarding concierge calls, when transfer is successful in salesforce?
What is Opportunity Notes?
Define clean backup?
What is only solar, to charge the battery
Where do you upload the customer's New letterhead after a signature?
What is Inside case/opportunity attachments/files?
When customers sell to a New Homeowner, Does the New Homeowner receive the service warranty? True/False
What is False/No
Is the weather real-time inside on the Solaredge accounts?
What is yes/true
When creating a case, what fields need to be filled in every time? 8 best answers
What is Case Origin,Type,Process of Concern,Status,Case Sub -status,Issues,Subject,Description,Resolution
Define priority Backup?
What is Can Pull from the grid and solar to charge the battery
Define Loan Reimbursement?
What is System is completely non-operational, or was it due to PHS fault?
When customers are a New Homeowner of a home with solar already on it, Do they get charged for services?
What is True/yes