Flexiperk
What is the percentage of refund for the OLD Flexiperk contract?
80%
Are downgrades allowed?
False
What is Traveldesk is used for?
Manage Trip IDs
What status should you always submit a public reply?
Open
What's the most famous dish in El Salvador? You may also call something else with that name
Pupusa
1
What tool will you use for a Travelfusion flight done by an agent?
Travelfusion IBE Manual
Can you swap the names on Traveldesk for name change?
True
What would you do if you want to communicate by email with a Hotel or Airline?
Create a new ticket
Mention 3 non-gds hotel providers
HotelBeds
Bcom
Expedia
AirBNB
How many refunds should you log if the refund from the provider is less than 80%?
2
What is the only provider we won't assist for now?
Amadeus GDS
If the booking shows as "Failed" how will it appear on the TK App?
Booking in progress
Where can you find exceptions in approvals?
On the salefores section on the apps
Security Deposits
Name the 3 Flexiperk modalities
Flexifares
Flexiperk Trips
Flexiperk Company
If Travelfusion does not work, where will you book a flight with British airways?
NDC - CBT
How would you lock the sales lines on a service?
Pressing Charge & Invoice
What do you need to do when it's the end of your shift and you have pending tickets?
Apply the OOO macro and submit in pending status
Automatic providers need a prepayment emails
False
Mention 3 Salvadoran traditional words
:D
The combination of American Airlines provided by Travelfusion will be assis on what tool?
Farelogix
What is your trainer's favorite Pokémon?
Mudkip
Wha do you need to do when you are about to go out of your shift and your ticket still needs your assistance?
Apply the OOO macro and submit the ticket as Open
How does the payment on semi-automatic providers work?
The booking is processed via the TK app but a prepayment email is required to confirm the payment details.