Certified COIs
Certificates are a type of an ________ form.
Acord
Line of Business (LOB)
Tab
What is the purpose of doing HawkSoft file audits?
Tie any loose ends of open/incomplete things.
What is the ID Number of the Central account we have in HawkSoft?
1230
What does the term "Underlying coverages" mean?
It means that the Coverage is listed under the Umbrella policy.
What is a piece of information that the Certificates DO NOT show?
Premium
(any other applicable answer)
Name at least 6 LOBs.
Business auto
GL/CPKG
Professional Liability or E&O
Umbrella
Home/Auto/DFIRE/Flood
Property
When are the HS File audits scheduled for?
2 weeks from the policy effective date
What purpose does the main page of Hawksoft serve?
Bulletin Board/ Announcements and Tasks
What document do you have to fill out if you brought in a client/prospect who is interested in getting a quote from our agency?
Referral Tracker
The Party to whom the Certificate is made out to is called the ________________.
Certificate Holder
What are the 2 main Valuation methods of a policy?
Which type of valuation do we mostly provide?
Replacement Cost vs Actual Cash Value
Replacement Cost
What is the Last/final step of doing HS file audit?
Add a Client Tag on the account or policy.
How Can I tell if there are related accounts in HawkSoft?
It will say "Linked to (ID#xxxx)" or say "Multiple Links" at the tope
Explain the difference between Surplus Market and Standard Market
Surplus Market is when accounts have to be written through an MGA because we don't have the direct market for an account. Quotes have to be submitted to an Underwriter.
Standard Market are "direct markets" we have access to. Quotes can be done online.
What are the 4 common types of Certificates? Give their names
Certificate of Liability
Certificate of Property
Evidence of Property
Evidence of Commercial Property
What type of policy that covers everything EXCEPT what is specifically excluded? This is a considered a type of a "form" of the policy.
Special form
What kind of documents can be used to cross-check the information in HawkSoft for accuracy?
Policy Document / Dec Page / Policy Binder
What kind of items need to be documented in HawkSoft?
Email attachments
Signed documents
Agency discussions .aka. Internal Logs
Name 6 resources that can be found in the Aleaf Staff TEAMS folder
Resource Folders for each departments
Photos
Blank Templates forms for Employee use (Time Off form, sales trackers, time cards)
Holiday Schedule
Insurance / Carrier /UW Contact Info Sheet
Aleaf Staff Contact Sheet
Product Guides for carriers
Email Templates
Letters/Form Templates
In HawkSoft, how do you initiate creating a certificate?
Action > Internal > Print/Create > Choose the Certificate type
What are the 2 Basis that a policy will be written as? This defines how the claims are filed/covered on the policy.
Occurrence Basis and Claims-Made basis
When doing the audit, what kind of documents may NOT always be found in the policy/accounts? depending on how the policy is written
Signed Finance Agreement (only if financed)
MGA Invoice (if written through MGA)
Binder (if written through MGA)
Insurance Acknowledgement/Change Form
What is the HawkSoft Motto?
If It's Not in HawkSoft, It Didn't Happen
Summarize the steps of how financing a policy works.
Only A policy written through an MGA can be financed if client wants to pay monthly
We have to get the Finance Quote from finance company (IPFS) and show it to the client
If client agrees, they have to sign it. Then we send the signed FA to IPFS to set up the account
Aleaf issues a Down Payment invoice to Client and they pay monthly installments directly to IPFS