Account Maintenance
How to identify a member that does not know their codeword.
What is OOP? what is driver's license?
This is only tracked on checking shares for cash or checks deposited into a checking account.
Account has been opened for 23 days and member deposited a check for $4,000. This check hold is placed
What is 9 day check hold?
"I lost my debit card and don't recognize these charges."
What is debit card fraud?
You can customize this list in Symitar, that you most commonly use in your job.
What are speed buttons?
Checks that do not match the members’ file are reported back to the member as a check exception, which allows our member to decide to pay or return the check exception.
Check hold: Large deposit totaling more than $5,525 in checks in any one day; $500 released same day, up to an additional $5,525 next business day, and remainder on the 7th business day
What is 7 day hold?
Counterfeit Nike payroll checks have been cashed across the Puget Sound, and in multiple locations across the US.
What is Check fraud?
How do you access a member's account in Symitar without an override?
What is Account Manager?
Simplify and protect account transactions for your business with services that can help you optimize cash flow, improve your bottom line, and protect you from fraud.
What is Treasury Management?
We are moving away from funds being released on a per-check basis this a method of determining the amount of funds that are made available on a per-day basis when members deposit checks and a hold is applied.
What are dynamic limits and holds?
Type of fraud: Members giving out their Online Banking info to "new employer, lender, or significant other.
What is Online Banking Fraud?
You use this account when processing On Us checks
What is 99001?
Will automatically alert you if there are red flags with any ACH transactions against your account. Conveniently review and return any fraudulent and unauthorized ACH activity.
What is ACH Positive Pay?
A check made out to multiple individuals with "and" must be endorsed by
What is endorsed by all payees?
Type of fraud: Member is contacted and asked to send money to friend/relative that is stuck/injured in a foreign country
What is wire fraud?
A Member asks: "How much money will I earn if I deposit $10,000?"
what is projections?
Check/ACH Positive Pay combo fee
What is $35/month?
Procedure for processing 3rd party checks, non-member not present.
What is run the non-member through OFAC
account in good standing-no negative balance, no delinquent loans
let the member know they are taking responsibility for the check
Finish this transaction:
"Member walks in to deposit a check for $8,000 from a new employer. States that they need all the funds available to transfer money back to their employer for miscellaneous costs..."
What is