Sysco Overview
Broadline, Syscos largest group
What business group does the Customer Care Center service?
Tab used to see Credit Analyst, Sysco Perks, Sysco Your Way, & Business Phone Number.
What is Details Tab?
Function key used to submit an order
What is F7?
An Order submitted past a customer's cutoff time.
What is a After Cut Off Order?
Used in the event a CSR needs to look up an order to verify dates, quantity, allocations, or delivery method
What is an Order Inquiry?
A group that offers a selection of Small Wares & Equipment that can be billed directly to a customer's Sysco account.
What is Supplies on the Fly?
Tab used to Log a Call
What is the Activity Tab?
Function key used to exit Order Header
What is F3?
Orders are requested when an order is billed to a different account number than the routed to another account number.
What is a Route to Order?
System used when customer calls regarding details about their scheduled delivery
What is Delivery Dashboard?
Meats, Canned, Frozen, Poultry, Dairy, etc.
What are the Sysco Product Categories?
Email used in the "From" field when sending an email to an SC or Customer.
What is SBS No Reply?
Key used to prompt for more information
What is the F4 function key?
An order a customer places with CCC for same day day pick up, at the OpCo location, associated with their account.
What is a Same Day Will Call Order?
Inquiry may be used to review the status of an existing pick-up/return request.
What is a Pick Up Inquiry?
Supreme, Imperial, Classic, Reliance.
What are Sysco traditional brands?
A request made by a customer to receive credit due to shorts, out of stocks, etc
What is a Product Credit?
Function key to display Quick Access Code pop-up window.
What is F10?
A request for a Same Day Delivery, that requires an approval.
What is a Hot Shot Order?
Displays a range of information of an item from its weight and vendor affiliation to its cost and OPCO item classification, and availability
What is Item Availability?
Stock, Non-Stock, Remote Stock
What are the three types of items?
Button used when a customer requests a Team Lead (Manager/Supervisor)
What is the Create Escalation Button?
Function key used to check allocation detail, Route Hot Shots, & Route Same Day Will Calls.
What is F14?
Hours 8AM – 4:30 PM M-F, 8AM -12PM Sat (if operating)
What are will call order hours?
Order Status is O(PA) and modifications need to be made
What is cancel copy?