Review

Calls 1

40

What two types of adjusters can not take calls?

Subro and TPM adjusters

40

Sell me on EC Shops 

guarantee their repairs, they will write the estimate on Hanovers behalf, they will schedule your repairs, and then we dont pay them until the repairs are complete

40

If a caller calls in asking about the status of their Total Loss payment, what do you do?

transfer to total loss

40

sell me on SNAP

.....

40

Mystery??

do a mock call with kaitlyn 

Random Non-Work Related 1

40

what is Drakes real name?

Aubrey Drake Graham

40

what is a group of fish called?

a school

40

Who sings the number 1 hit song Can't Feel My Face 

The Weekend

40

What two birds cannot fly?

ostrich and penguin

40

What TV show features Sheriff Deputy Rick Grimes waking up from a coma to learn the world is in ruins and must lead a group of survivors to stay alive through an apocalypse .

The Walking Dead

CMX

40

If a caller asks to speak to someones UM... what do you tell the caller?

that the um is unavailable at this time, but you will send activity to the UM and the caller will get a callback

40

Where do you go to find the Insds Agent name?

Policy Screen

40

Where do you go to see if the deductible has been waived?

Exposures

40

Where do you go to find if the claim is closed and what date it closed?

Summary page, top left corner

40

when searching by a policy number, what part of the policy number must you only type in? 

example: A1C-J141788-02 

just the middle part-- J141788

Random Non-Work Related 2

40

Who was last years (2023) Person of the Year for Time Magazine?

Taylor Swift

40

What is the population of China?

1.4 billion

40

how many states are in the USA?

50

40

largest animal on the planet?

blue whale

40

what is the smallest bone in human body? or where is it located?

Stapes-- in the ear

Calls 2

40

If a caller calls in and says "your client hit me and i need help" what should be your first thought?

Its a third-party calling in and thats most likely going to be an out of scope call 

40

If a claim says "the Estate of...", is that in scope or out of scope? why?

out of scope because insured died and it is being handled by an attorney

40

If someone calls in questioning the status of the claim where should you go to see what the adjuster needs and whats most recently been happening on the claim. 

workplan and notes

40

If the HA is unavailable, what are the two next options for transfer (in order)

1. HA

2. EXL Auto

3. APD Core

40

Mystery??

Do a mock call with one teammate of your choice.