Pay Credit Card
What are the 2 types of banking accounts that a CM can use in making a payment?
Checking and Savings
What are the 2 types of payment address?
Regular mailing and overnight/express addresses.
True or False: an authorized user can edit or add the country of citizenship for the authorized user?
False
How many letters can a Care CSR change on their system?
2 letters
What is Available Credit?
The amount of money a cardmember can still spend on purchases.
How many digits does a bank routing number consist of?
9 digits
What do you call the process of not releasing the Available Credit yet?
Available Credit Hold
An authorized user calls in saying they no longer want to be on the account - what do you do?
Advise the authorized user they can remove themselves from the account.
Give at least 3 legal documents.
Mariage license, divorce decree, driver's license, etc.
What are the 3 options to do a Cash Advance?
OTC
ATM
Convenience Check
What do you call the mandatory disclosure of Pay CC?
NACHA
Give at least 3 payment issues.
Duplicate Payment
Payment not posted in a timely manner
Payment not recognized
Payment posted on a wrong account
Payment wrong amount
What is the minimum age required to be added to an account?
13 years old.
Building icon
Where can you locate the APR for Cash Advance?
Terms WF
What do you call the "paper" that should be included in the envelope, if a CM would like to make a payment via mail-in?
Payment Coupon
What are the 6 options to process a payment?
Mail-in
IVR
Website
Mobile Application
Western Union
Over the Phone
What's the approximate time that we will process the name-change?
2 business days upon receipt of the document.
What do you call the maximum amount a CM can withdraw?
Cash Limit
What are the 6 options to process a payment?
Mail-in
IVR
Website
Mobile Application
Western Union
Over the Phone
What is cut-off time for overnight delivery of payment so we can process it on the same day?
5 P.M. Eastern Time
True of False: An authorized user can add another user to the account or upgrade to a different product.
False
What are three ways for a cardmember to send their documents?
Fax
Mail-in
Online Website
What are the requirements for a CM to do a cash advance via OTC?
Identification (ID)
Credit Card