USC
People Portal
Random
Call Flow
500

What do we use USC to do?

Create your cases, handle contacts, access tools and KB

500

What do we use People Portal to do? 

Check Employee Data for validation of information

500

In order to access policies on KB, share the steps we need to take for information to start reflecting. 

1. Select Location Country

2. Select Country as United States.  

2. Apply Filters

500

Name 4 sections of the call flow

Greeting, Security, Research, Paraphrase, Empathy, Survey

1000

True/False

We can only view the Employee class in the Employee Data section of USC

False

It is only viewed at the top of the employee's profile/case

1000

Name 4 things we can check on people portal

Rehire Eligibility

Termination Reason

Termination Information

Employee Data (Personal/Job)

1000

In order to find an employee on USC, what information can we use?

EMP ID, Case #, Login

1000

What are 2 key things that we do in wrapping up?

Recap what happened on the call/ Offer Additional Assistance/ offer the survey

1500

Where on USC can we find our KB to review a policy? 

Bottom Left

1500

Name 2 other tools we can use to check Employee Data

USC, WDMT

1500
Name 4 Classes of Employees

F (Full Time)/ R (Regular Reduced Time)/ M (Seasonal Staffing)/ X (Flex)/ H (Regular Part Time)/ I (Intern)/ S (Seasonal)/ P(Prentice)/ Q (Field Regular Part Time)/W (Agency)/ V (Offsite Vendor)

1500

True/False

The call flow is not required to be used on all calls

False

Should be used on all interactions.

2000

True/False

USC stands for Unity Service Channel

False

Unified Service Channel

2000

True/False

You can view the final pay amount on people portal

False

No you can only view the final pay date and how it is being paid

2000

What is the MHLS Greeting? 

Thank you for contacting My HR Live Support, This is.... Am I speaking with....

2000

True/False

If an employee doesn't come in verified, we are expected to ask them information about themselves to verify them.

False

We get the option to send the security code to them.