USC
What do we use USC to do?
Create your cases, handle contacts, access tools and KB
What do we use People Portal to do?
Check Employee Data for validation of information
In order to access policies on KB, share the steps we need to take for information to start reflecting.
1. Select Location Country
2. Select Country as United States.
2. Apply Filters
Name 4 sections of the call flow
Greeting, Security, Research, Paraphrase, Empathy, Survey
True/False
We can only view the Employee class in the Employee Data section of USC
False
It is only viewed at the top of the employee's profile/case
Name 4 things we can check on people portal
Rehire Eligibility
Termination Reason
Termination Information
Employee Data (Personal/Job)
In order to find an employee on USC, what information can we use?
EMP ID, Case #, Login
What are 2 key things that we do in wrapping up?
Recap what happened on the call/ Offer Additional Assistance/ offer the survey
Where on USC can we find our KB to review a policy?
Bottom Left
Name 2 other tools we can use to check Employee Data
USC, WDMT
F (Full Time)/ R (Regular Reduced Time)/ M (Seasonal Staffing)/ X (Flex)/ H (Regular Part Time)/ I (Intern)/ S (Seasonal)/ P(Prentice)/ Q (Field Regular Part Time)/W (Agency)/ V (Offsite Vendor)
True/False
The call flow is not required to be used on all calls
False
Should be used on all interactions.
True/False
USC stands for Unity Service Channel
False
Unified Service Channel
True/False
You can view the final pay amount on people portal
False
No you can only view the final pay date and how it is being paid
What is the MHLS Greeting?
Thank you for contacting My HR Live Support, This is.... Am I speaking with....
True/False
If an employee doesn't come in verified, we are expected to ask them information about themselves to verify them.
False
We get the option to send the security code to them.