Teamwork
Define Teamwork
What is a collaboration with others to reach a common goal?
Define Active Listening
What is concentrating, understanding, responding to, and remembering what someone is saying?
Verbal Communication
What is when we talk with each other, this includes volume and the tone of voice we use when speaking?
Define Conflict
What is a struggle between opposing forces when our needs, wants, or opinions clash?
CFR Stands for
What is Complaint, Feeling, Request?
Name the team members part of a pit crew. (Think about the Cars movie)
What is the driver, tire changers, jackmen, and, fueler?
Showing someone you are listening to them
What is open body language, eye contact, paraphrasing, asking related questions?
Non-Verbal Communication
What is the way we express ourselves without talking? For example, eye contact, body language, and facial expressions?
Relationship between Conflict and Stress
What is when we feel stress we are more likely to engage in conflict, also when we are in conflict we are more likely to feel stress?
"I" Statement Example
What is "I feel hurt when our plans are canceled at the last minute"?
Builds your confidence and sense of belonging
What are positive team experiences?
Will we always agree?
Aggressive Communication
What is only focusing on one's own needs, wants, and feelings? For example, sometimes this is done through anger, hostility, or passive aggressions.
What is flipping our lid back down or re-engaging our prefrontal cortex?
Three main parts of an apology
What are understanding your actions, taking responsibility for your actions, and making an offer to repair the relationship?
Name 4 Characteristics of Teamwork
What are listening, speaking, building confidence, and combining ideas?
4 Tips to Active Listening
What are removing distractions, summarizing what you have heard from the person, staying present and avoid planning your response, and welcoming silence in the conversation?
Passive Communication
What is when the needs, wants, and feelings of someone else are prioritized, even at the expense of oneself? There is little or no expression of your own wants, feelings, and needs.
Most Effective Communication Style for Resolving Conflict
What is an assertive communication style?
Name 4 things that make a good apology
What are perspective taking, focusing on the other person rather than yourself, repairing the relationship, and apologizing even if it was accidental?
Important aspect of being a team member
What is knowing when to lead and when to follow?
Name 4 Ways to Show Active Listening
What is taking interest in another person, making someone feel understood, attentiveness, and expressing our understanding?
Assertive Communication
What is focusing on the needs of both people involved? Standing up for your own needs, feelings and wants, while respecting and listening to others' needs, feelings and wants.
Name 5 Helpful Strategies for Resolving Conflict
What are active listening, eye contact, perspective taking, paraphrasing, and empathy?
Name 3 ways to apologize if what happened was NOT accidental
What are asking how your actions impacted the person, refrain from becoming defensive, perspective taking?