The study of human behavior, prevention strategies of behavioral problems and self-development.
What is Human Relations?
100
A process by which information is exchanged between individuals through a common system of symbols, signs, and behaviors.
What is Communication?
100
Belief in one's own abilities and of being capable of meeting life's challenges and being worthy of happiness
What is Self-Esteem?
100
The percentage of nonverbal communication
What is 75%
100
Inner drive for excellence
What is Motivation?
200
The combination of characteristics that make up the whole person.
What is Total Person?
200
**DOUBLE JEOPARDY** A reply or return of information that confirms the understanding of a message.
What is Feedback?
200
The bundle of facts opinions, beliefs, and perceptions about oneself that are present every moment of every day
What is Self-Concept?
200
A frown or a smile
What are Facial Expressions?
200
Relying firmly on the integrity, ability, and character of a person or organization.
What is Trust?
300
The collection of shared values, beliefs, rituals, stories, and myths that foster a feeling of community among organizational members
What is Organizational Culture?
300
The study of the relationship between a word and its meaning.
What is Semantics?
300
The belief that one's life is almost totally controlled by outside forces and that one bears little personal responsibility for what happens to oneself.
What is External Locus of Control?
300
Complete concentration on what one is hearing.
What is Active Listening?
300
** DOUBLE JEOPARDY** Attempting to resolve conflicts among coworkers or members of a team.
What is Conflict Resolution?
400
Contributed to the development of interpersonal relations through the discovery that breaking jobs into isolated specialized tasks increased worker productivity.
What are the Hawthorne Studies?
400
The attempt to see the topic of discussion from the speaker's point of view and to consider how the speaker's perception of the situation may be different from one's own.
What is Critical Listening?
400
A trusted friend or guide, tutor, or coach.
What is a Mentor?
400
LOL, BRB, LMBO, U2, BFF, TXT
What are Semantics?
400
Clouding one's judgement or preventing them from listening actively or critically.
What are Emotions?
500
The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others.
What is Self-Awareness?
500
Listening that involves your ears, eyes, and heart.
What is Empathetic Listening?
500
The internal dialogue carried on in the privacy of the mind; silently talk to oneself.
What is Self-Talk?
500
The belief that one is able to shape one's life and take responsibility for oneself and one's actions.