Chapter 7
Conflict due to disagreements about what messages to use to target your audience.
Task conflict
A leader who is not appointed, nor elected, but materializes through natural group interaction.
Emergent leader
Choosing whether you have 3 or 7 people in your group.
Group Size
A written version of what a group did at a meeting.
Minutes
Highly cohesive groups often produce this ineffective way of thinking/decision-making.
Groupthink
Conflict due to thinking a group member is arrogant.
Relational conflict
Leadership competency that helps the group cooperate and support each other.
Relational leadership competency
Agreed upon activity or task to complete
Group Goal
A written version of what the group will do at the meeting.
Agenda
Replying to your group chat with hateful messages because you're not in-person, seeing the immediate feedback.
Online disinhibition
This perspective treats conflict as a natural part of group development.
Developmental perspective on conflict
A type of leadership competency that helps group achieve a goal and function together.
Procedural leadership competency.
Group and individual outcomes are influenced by group members.
Interdependence
This document describes the goals and behaviors appropriate to the group.
Group charter or mission statement.
Listening to analyze so you can develop an informed opinion/response.
Critical listening.
Process conflict
A leader who is exceptionally expressive and persuades/influences others.
Transformational leader
Belonging, behaving like a group, and liking the group.
Group identity
This relational issue exists when a group member has an ulterior motive.
Hidden agenda.
Pretending to listen in Small Group Comm., but really thinking about dinner plans.
Pseudo-listening
A conflict management strategy that emphasizes your own triumph.
Competing
Leadership that focuses on sharing expertise and learning new skills.
Technical leadership competency
How the group members are organized; tasks and resources needed to accomplish goal
Group Structure
Long meetings, formation of cliques, unequal member involvement.
Meeting obstacles.
This role is considered to provide maintenance to a group; it helps to monitor participation and encourage quiet members to speak up.
Gatekeeper