Stealing a competitors top performing people for your own place of business.
What is poaching?
200
Focus, Commitment and Effort.
What is qualities that all members of a team need to have in order to build a strong team?
200
One obligation of managers to their employees.
What is to treat all fairly, pay increases and evaluations, motivation, productive environment?
200
Cross training, promoting from within, empowerment, and involve them in decision making.
What are ways in which to develop your employees?
200
An example of one tool of marketing.
What is networking, joining a professional group, website, newsletter/blog, mail outs, publicity / press release, brochures, ads, promotional events, or open houses?
300
The “heart of the house” is what this group or term is often called.
What is the Back of the House, BOH?
300
Behaviors that are agreed upon and accepted by the team.
What are Norms?
300
Humanistic, participative, human relations, and scientific.
What are the 4 management styles?
300
Allowing team members to have a certain amount of power in order to work more efficiently and promote responsibility.
What is empowerment?
300
Food cost + Labor Cost.
What is Prime Cost?
400
Job duties broken down into the how, how well and how fast.
What are Performance standards?
400
One of 5 things discussed that good team leaders do.
What is communicate the plan, motivate, problem solve, delegate, keep members on track?
400
The style of management where you are leading by example.
What is Participative?
400
Teamwork, leadership, Communication, and organizational systems.
What are 4 tools of service discussed in class?
400
A good mission statement answers these three questions.
What are What, how and for whom?
500
KSAs
What are knowledge, skills and abilities?
500
This term refers to when the output is greater than the sum of the individual input.
What is Synergy?
500
Drive, honesty, hard working, and communication skills.
What are qualities that make a good leader?
500
The term for allowing team members to have a certain amount of power in order to work more efficiently and promote responsibility.
What is empowerment?
500
Attributes are missing that would help the team as a whole and qualities you like you want to hire for.
What should you look at and determine before hiring?