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100
. The ____ image to managing change places the change manager in the position of creating meaning for other organizational members, helping them to make sense of various organizational events and actions.
What is the Interpreter
100
The ____ image is based on an image of management as control and of change outcomes as being achievable.
What is the Director
100
In effect, Chevron Texaco and Coca-Cola were under court orders to improve their record of diversity management. This is an example of which type of pressure?
What is Mandated Pressure
100
____ is reducing the number of vertical levels of the organization.
What is Delayering
100
The signs of ____ resistance to change are identified as agreeing verbally but not following through, procrastinating or dragging one's feet.
What is Passive
200
. In the ____ image, the assumption is that change managers are able to intentionally shape the organization's capabilities in particular ways.
What is the Coach
200
September 11, 2001 and SARS were two examples of _____ pressures impacting organizations.
What is Geopolitical Pressures
200
Change that is revolutionary and discontinuous is known as:
What is Second-Order Change
200
. ____ changes are incremental but reactive to changes made by other organizations.
What is Adaptive
200
The signs of ____ resistance to change are identified as being critical, finding fault, ridiculing or using facts selectively.
What is Active
300
In the ____ image, control is still seen as at the heart of management action, although a variety of factors external to managers mean that while they may achieve some intended change outcomes, others will occur over which they have little control.
What is the Navigator
300
When managers respond to the latest management fad in an attempt to be seen as professional and modern or progressive mangers change the organization in line with the latest innovation in management practices, it is known as change due to:
What is Fashion Pressures
300
____ is breaking the organization into smaller business units.
What is Disaggregation
300
Change that is incremental and continuous is known as:
What is First-Order Change
300
According to the core values of the OD field, ____ values relate to social justice, freedom of choice and involvement.
What is Democratic Values
400
The ____ image to managing change assumes that even small changes may have a large impact on organizations and managers are not able to control the outcome of these changes.
What is the Nurturer
400
In the ____ change outcomes image, the dominant assumption is that intended change outcomes can be achieved.
What is Intended
400
. ____ is when people are contracted to the organization for a short period of time to work on specific issues/tasks.
What is Short Term Staffing
400
. Which of the following is NOT a reason why people react positively to change:
What is Apathy
400
. What has been dubbed as a "new movement in organizational science" since emerging in the early 2000s?
What is Positive Organizational Scholarship
500
In the ____ image, the (ideal) image of management is still one of control, although the ability to exercise control is severely constrained by a variety of forces, both internally and externally driven, that propel change relatively independent of a manager's intentions.
What is the Caretaker
500
In the ____ change outcomes image, some, but not all, change intentions are achievable.
What is Partially Intenteded
500
. ____ is when employees are provided with authority, resources and encouraged to take action.
What is Empowerment
500
____ involves a refusal to recognize the situation being faced.
What is Denial
500
The first step in action research is:
What is Problem Identification