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Adjustments
Sales Sales Sales
International
Unlimited your way
This and That
100

What is the Schedule of Adjustment for you as an agent?

$75

100

What 3 things are required in a good offer?

Price, Product and Benefit?

100
What international plan is 10 per day for the first line  per day and $5 for the additional line per day?

International day pass

100

Which plan allows 40 gb of hotspot and HBO MAX?

Unlimited elite

100

What tool can we look up discounts for a persons employer?

Fast TOOL

200

What are the expectations you should set after you put in a small adjustment (75) for the customer that should reflect immediately?

You can log into your AT& T app it can take just a few hours for our system to update. 

200

What CCKM can we find a promotion to trade in a phone of at least $95 and get $700 toward an iphone 12, 12 pro or 12 pro max when placed on an installment plan- but only when they are on an unlimited plan?

Premium Device Trade-In Offer Centers and Indirect

200

What is the plan that you would use when you go on a cruise and what do you need to ask them to know if they are qualified?

Cruise package and what is the name of the ship they are going on

200

What plan provides you with standard definition streaming and Unlimited data?

Unlimited starter

200

What tool do we use to look up Orders?

Order Track?

300

What system do we use to put in adjustments?

Opus

300

What price can you get an iphone 11 128gb when you place it on an unlimited plan on an installment plan- no trade in required?

$15 a month

300

If i am going on a trip to Cuba is there a plan that would cover me for my travels?

No

300

What plan provides each phone line on this plan with 15 gb of hot spot data and 50 premium gb of data per line?

What is unlimited extra

300

Where would we go to make a rate plan change or where could we empower others to?

Opus/my att app or my att zone/ also Telegence as a last option

400

How much is a courtesy credit?

10

400

When you add a line or upgrade with a trade in worth at least 95 dollars, on an unlimited plan and get an I phone 12 mini 64 gb how much would you pay for it?

0

400

How much would it cost for me to use the international pass for 3 people in south africa for 15 days?

1 person= 100, 2=50, 3=50= total of 200. Allows them to take their normal domestic plan with them. Make sure to set expectations from international day pass

400

How much is it to have 2 phones on Elite/ 2 on extra with auto pay/ paperless and a teacher discount?

135

400

How many days does the customer have to add insurance to a phone after getting it? What is the exception?

30 days. Open enrollment is the only exception

500

What are the expectations for a Larger credit?

  • Tell the customer you submitted their request, and we contact them with the resolution.
    • If more information is needed, they are contacted by phone.
    • If the adjustment is applied, they receive a free SMS message.
  • Once the adjustment applies, they can view their new balance online.
    • Cases can take 7-10 days to complete.
  • They don't need to call back for status updates.
500

How much is the activation fee?

30

500

How much would if cost to make calls to your family member in Armenia with the international calling plan for 65 minutes?

34.50

500

What is the cost of having 1 starter, 1 elite and 3 extras with autopay and paperless? 

180

500

What article would you go to if a device shows delivered in order track but the customer claims to not have received it? What steps should we take?

Lost/ Stolen in transit. Make sure to blacklist the device. You can reorder if the customer requests this. Suspend the line, but make sure the customer has made all efforts to locate the device prior to doing so.