Profile Anatomy
Where on the patient profile would you look to see if the patient has a bed currently?
Active Rentals
Can you place TPA orders over the phone?
No
What item should be delivered with a bed extension
bed block
What is the second shift supervisor's name?
Ariel Teal
A nurse reports the patient has pressure sores, and the current mattress isn't suitable. They want to order a low-air-loss mattress. How would you place that order?
Exchange order to pickup the existing mattress and deliver an LAL. Same day or next day (based on nurse instructions)
Where would you find the phone number for the hospice?
Hospice Information
If there was a password for a hospice to place orders, where would it be?
Hospice Preferences
What accessory must always be added with a high back wheelchair?
elevated leg rests
What does MST, BOM and AD stand for?
Medical Service Technician, Branch Operations Manager, Area Director
A nurse reports they received a rollator in the wrong size and needs it exchanged for the correct size. How would you place that order?
Exchange order to pickup the existing rollator and deliver one in the correct size. next day
Which address is shown on the patient's profile?
The most recent address
What are the names of the 3 TPA companies we work with?
DME Track, Synapse, Qualis
What oxygen tank does qualify for a respiratory distress order?
E tank
What is our call center phone number?
800-734-0831
A nurse calls to request a BiPAP for a patient who has just been admitted to hospice and needs respiratory support overnight. How would-you place that order?
delivery order for a BiPAP set up, next day and let the nurse know to fax the RX to us
What 2 places can you look to see what order a particular item was delivered on?
Active Rentals and Order History
How do you cancel an order
Branch Notified - Branch Received - Problem - Cancelled
What piece of equipment is necessary to open an oxygen tank?
Wrench
Who can help you enroll in benefits?
MyLife Advisor
a nurse calls and says the patient needs 2 nasal cannulas and they need the patient lift picked up, the patient doesn't need it anymore.
exchange order to deliver 2 cannulas (regular or high flow based on the liter flow/ concentrator) and pickup of the lift and sling
Where can you look to see if a technician viewed an order?
Logs
How can you tell who created the order?
Deliver Detail - ordered by
What is the difference between a conserving device and a regulator?
The conserving device allows air to flow only when the patient takes a breath and the regulator allows air to flow consistently
How many physical attempts do we make on a pickup before billing hospice for the equipment?
2 or 3 if requested by BOM
A nurse calls and says the patient is moving from his daughter's house to a facility and needs his equipment moved there. How would you place that order?