Core values
Prepare Step
Greet 1 step
Roles of a Service Technician
Random
100

This core values states, “Working hard and going above and beyond to get results.”

What is Beast Mode?

100

There are 2 of these we refer to often for every call.
HINT: They are typically filled with air.

What are balloons?

100

“Able to live completely in the moment without being bogged down by the emotion,” is an example of this trait.

What is Empathy?

100

This role states, “Safe with people, property, your trade, and even on the road.”

What is a Safety Expert?

100

The Flo by Moen automatic shut off should be installed after this important plumbing item.

What is the PRV?

200

This core values states, “We are great at our jobs and/or have the desire to always improve.”

What is Experts Only?

200

This is what 5-5-20 represents. 

What are gratitudes, goals, and exercise?

200
”Consistency in words and actions,” is an example of this trait.

What is Expectations?

200

This role states, “The results of everything else going well.”

What is a Revenue Producer?

200

This is the proper location for a gas sediment trap in relation to to the gas shut off valve.
NOTE: Stream is in the answer.

What is downstream?

300

This core value states, “Treating our clients and teammates with integrity and sharing of ourselves.”

What is Be The Good?

300

“Visual” and “Mental” are 2 examples we discussed in our training.

What are the 2 types of Focus?

300

To create an experience and environment of trust and credibility. Also sets the expectations for the visit.

What is the purpose of the greet step?

300

This role states, “Listen and communicate with the intent to understand.” 

What is a Consultant?

300

This needs to be completed before March 19 and ASAP.

What is benefits enrollment?

400

This core value states, “We are goal oriented and want to celebrate our collective success.”

What is Bell Ringer?

400

”Internal” and “External” are 2 types we discussed in our training.

What are the 2 types of Language?

400

“Never stop qualifying yourself for the job,” is an example of this trait.

What is Expertise?

400

This role states, “Becoming a professional who knows what needs to be done.”

What is a Technical Expert?

400

Brass fittings should not be used to connect this acidic drain line.

What is the condensate line?

500

This gives the company and employees the SAME vision/direction.
NOTE: Important is in the answer.

Why are the core values are important?

500

Focus, Language, and Physiology are the 3 sides of this triangle.

What is the state triangle?

500

This is the what the 3 legged stool of trust is built on.

What is Empathy, Expertise, and Expectations.

500

This is the called central dogma of biology.

What is DNA to RNA to Protein.

500

This size of PEX is restricting and can’t be used as a T&P drain tube according to the IPC code book.

What is 3/4” PEX?