Clarify
These are the things you need to select on the left hand side to explain what you did on the call.
What are needs?
This allows military members to get their phones for free.
What is Military Cancellation.
This is the first step of the promise.
What is warm welcome?
You can hang up on a customer in one of these instances.
What are Ghost Calls, no response after goodbye?
Your trainers family hails from this country.
What is Germany?
Every call you must do this in the bottom left.
What is notate?
This part of the snapshot shows you how many installments are left.
What is Installment Plan Details?
These help you identify what a customer needs.
What are discovery questions?
You must say this at the start of every call.
What is I can help you with that?
This is how Pat got her scar.
What is a cat?
You can search for an account by any of these.
What is account number, phone number, SSN, VIN, etc.?
Retail store appointments can be sent as soon as ____ and as long as _____.
What is 1 hour and 7 days?
The promise ends with this.
What is a sincere thank you?
You must say this at the end of every call.
What is thank you for calling ATT, we appreciate your business have a great day.
These were the three Axis powers.
What are Italy, Japan, and Germany?
Any person can access an account if they have this.
What is the passcode?
The restoral fee is this much.
What is 35$.
To ensure customers know what they are getting we must do this.
What is thoroughly educate?
An example of a good opening, I will be judging.
What is...?
These were the three Central Powers.
What were the German Empire, the AUstro-Hungrarian Empire, and the Ottoman Empire.
This person or these persons can add authorized users.
Who is the account owner?
When a customer's service is suspended they are required to do this to resume service.
These are some ways in which the Promise helps create customer loyalty (I will judge).
What is...?
You do this if you can not transfer to loyalty and have a customer with a dead family member.
What is own the call and engage an MI60 if necessary?
This is your trainers favorite country name.
What is Djibouti?