This CBS command translates packaging codes into the names of the services they represent
What is DP
100
DH
What is delinquent history
100
This account status lets us know that all bills are paid and up to date
What is Stat 1
100
Unlike Bit and Bud, who represent our residential customers, this bot represents our Business customers
Who is Biz
200
This section of CBS shows us the credits and debits that have occurred on a customers account
What is the transaction file
200
This command allows us to process a credit card payment over the phone
What is PA
200
CC
What is change cycle dates
200
This status means that we can make a payment arrangement for 15 days down the road, but cannot add new services
What is status 4
200
This reference tool is accessible to both Shaw representatives and Shaw customers
What is the Shaw website!
300
This is also referred to as the "BT" date and indicates the last day of the customers current billing cycle
What is the "bill to" date
300
This code can only be used when an account is in at least status 4
What is DE
300
WC
What is modifying a work order
300
This is the number of days we will give for a payment arrangement for a customer in status 6
What is 5 days
300
These two Star Wars characters appeared in a video we watched about Shaw Go Wifi
Who are C3PO and R2D2
400
This file in CBS gives us information about the primary account holder (phone number, alt phone, etc.)
What is the customer file
400
This command allows you to change the address we send a customers paper bill to if it needs to be sent anywhere other than the service address
What is MA
400
04
What is an add/modify work order
400
This status indicates that we have warned a customer that they will be sent to collections if we do not make arrangements or the account is not paid in full right away
What is status 8
400
This is the number that we dial when we want to talk to our support team over the phone
What is 505014
500
These pop up windows in CBS inform us of things like "no more promotions" or "mail PAD form"
What are attention maintenance messages
500
No matter what you talk to a customer about, you will ALWAYS use this command
What is NS
500
CP
What is display calling plan
500
These are the 3 pieces of information that we need to include in our DE notes any time we make a payment arrangement
What is the method of payment, the amount of the payment, and the date of the payment
500
These two Shaw values are NOT found as artwork in the training room