Inquiry Calls
What must be identified before giving information to a claimant about their claim?
Social, Name, Address, Phone Number & Pin Number.
Who administers the Unemployment Insurance System?
VEC
First four of the last five quarters represents a ______________base period.
Regular
What is a recheck?
A request for reconsideration of the Monetary Determination.
What screen do we key to request out of state wages?
IB4
What must the request contain if a claimant (that does not have their PIN) requests to change/update their address?
Name, Social, Old Address, New Address, Signature and Date.
Who over sees the Unemployment System?
DOL
Last four of the last five quarters represents a ______________base period.
Alternate
The address must be this on a B28.
Virginia Address
What screen do you key to change a program code?
A3
When a claimant is disqualified for benefits, what will the claimant have to do to possibly get the disqualification removed?
File An Appeal
What are 2 Types of taxes employers pay in VA?
SUTA and FUTA
To be monetarily eligible in Virginia, a claimant must have a minimum of $____________in his two highest quarters.
$3000.00
If the discrepancy with wages are in VUIS what should you attach to the B28?
Social Security Card
The claimant has to serve ________________ in the military to be able to use the military wages.
180 consecutive days
If it has been past 28 days since the claimant last filed for benefits or since the file date of their claim what will the claim need to do to continue?
Reopen the claim.
What are the types of qualifications claim must meet to receive benefits?
Monetary, Separation & Weekly
What is the BYED
Benefit Year Ending Date
The three types of employment that we do not complete a B28 for.
Federal, Military or Out of State
Which form do we complete on a federal initial claim?
935
If you find out that a claimant has had a separation that has occurred in previously claimed week, what screen can you use to add this separation to the claim?
A5/B3
What are the three separation issues?
Discharge, Voluntary Quit & Leave Of Absence
What day of the week will be the effective date of a claim?
Sunday
When would you need to complete a B28?
Wages are omitted, wages do not belong to claimant, wages are reported incorrectly, VEC keyed the wages incorrect and social security number discrepancies.
What form do we complete on a federal add claim?
931