Dispute Letters
Lean Transition Steps
Lean Close Codes
Refund Check / CB Overview
VISA Chargeback
100

It's the tool used in sending letters to cardholders. 

What is Zendesk?

100

This is the action selected under Make a Decision when approving a claim that has no cb rights. 

Take Loss, Write off?

100

Close code for De Minimis claims.

What is close code 357?

100

The minimum amount of credit issued on closed account

What is the $1.00 in refund check?

100

Two Network portals mainly used in submitting CB

Visa and Mastercard

200

The information we enter under "Requester" in Zendesk in sending PC or Final Letters

Is it the Cardholder's Email Address?

200

Transition step for "Sending Letters" in LEAN

Click the pencil icon, click Skip

200

Close code for written-off claims that have no CB rights

What is close code 301?

200

The minimum transaction amount for chargeback submission

What is $25.01?

200

The merchant response timeframe from chargeback in VISA

What is 30 days timeframe?

300

The macro used for denied claims.

What is Final Notice - No Error Found - No PVC?

300

This is the only option selected under "Select Case Outcome Category"

What is Skip Case Outcome?

300

Close code for CB Won.

What is close code 363?

300

An indication that the account is already closed.

Is it when there are notes in Galileo about account deactivation and card cancellation?

300

If the merchant representment contains ____________, we close the claim as DENIED. 

What is a compelling evidence?

400

The macro used for claims that have been written off.

What is Final Notice - Error Found - Final Credit Issued?

400

Information entered upon clicking "Send Chargeback"

Network, CB Code, Rol Case, CB date

400

Close code for claims with full merchant credit prior to cb initiation.

What is close code 321?

400

Dispute Types under Processing Error

Incorrect Amount, Duplicate, Paid by Other Means

400

Items to check before submitting a chargeback

CB amount, CB Time limit, CB rights, Merchant Credit, Claim Cancellation

500

The macro used for claims with PC and finalized in favor of CH. 

What is Final Notice - Error Found- PVC Now Final?

500

This is the transition process for claim cancellation.

Transition until the Make a Decision option appears, click the "x" button and select close code 322 (Closed - Client Withdrew Claim)?

500

Close code for Pre-arb Lost

What is close code 366?

500

Dispute Types under Consumer Disputes

Cancelled Recurring, Cancelled Merchandise/Service, Merchandise/Service Not Received, Credit Not Posted

500

The Chargeback Workflow - EA

First, submit chargeback, wait for merchant response within 30days , approve claim for Merchant Accepted Full responsibility & Merchant Response Timeframe Expired and either deny claim or initiate pre-arbitration for Merchant Declined  - Pre-arb Received within 30 days.