It's the tool used in sending letters to cardholders.
What is Zendesk?
This is the action selected under Make a Decision when approving a claim that has no cb rights.
Take Loss, Write off?
Close code for De Minimis claims.
What is close code 357?
The minimum amount of credit issued on closed account
What is the $1.00 in refund check?
Two Network portals mainly used in submitting CB
Visa and Mastercard
The information we enter under "Requester" in Zendesk in sending PC or Final Letters
Is it the Cardholder's Email Address?
Transition step for "Sending Letters" in LEAN
Click the pencil icon, click Skip
Close code for written-off claims that have no CB rights
What is close code 301?
The minimum transaction amount for chargeback submission
What is $25.01?
The merchant response timeframe from chargeback in VISA
What is 30 days timeframe?
The macro used for denied claims.
What is Final Notice - No Error Found - No PVC?
This is the only option selected under "Select Case Outcome Category"
What is Skip Case Outcome?
Close code for CB Won.
What is close code 363?
An indication that the account is already closed.
Is it when there are notes in Galileo about account deactivation and card cancellation?
If the merchant representment contains ____________, we close the claim as DENIED.
What is a compelling evidence?
The macro used for claims that have been written off.
What is Final Notice - Error Found - Final Credit Issued?
Information entered upon clicking "Send Chargeback"
Network, CB Code, Rol Case, CB date
Close code for claims with full merchant credit prior to cb initiation.
What is close code 321?
Dispute Types under Processing Error
Incorrect Amount, Duplicate, Paid by Other Means
Items to check before submitting a chargeback
CB amount, CB Time limit, CB rights, Merchant Credit, Claim Cancellation
The macro used for claims with PC and finalized in favor of CH.
What is Final Notice - Error Found- PVC Now Final?
This is the transition process for claim cancellation.
Transition until the Make a Decision option appears, click the "x" button and select close code 322 (Closed - Client Withdrew Claim)?
Close code for Pre-arb Lost
What is close code 366?
Dispute Types under Consumer Disputes
Cancelled Recurring, Cancelled Merchandise/Service, Merchandise/Service Not Received, Credit Not Posted
The Chargeback Workflow - EA
First, submit chargeback, wait for merchant response within 30days , approve claim for Merchant Accepted Full responsibility & Merchant Response Timeframe Expired and either deny claim or initiate pre-arbitration for Merchant Declined - Pre-arb Received within 30 days.