Telephone Etiquette
We should always start with a greeting whenever you do this in an office.
What is answer the telephone
Name two types of switchboards.
What is Auto-attendant, PABX or PMBX?
These are all calls made within a country.
What are local calls?
This should never be done while speaking on the telephone.
What is eat or drink?
This switchboard directs a caller through a menu of options.
What is Auto- attendant?
A___________ is made when the charges are billed to the called telephone number.
What is Collect Calls?
This should always be kept next to the phone to write information.
What is a notepad?
Enables internal calls to be dialed directly from one extension to another.
What is Private Automatic Branch Exchange (PABX)?
If you have an incoming call while you are already on the line, the ________________ feature will alert you.
Name two pieces of information that you should record when receiving a message.
The connection is made by plugging a cord into a socket.
What is Private Manual Branch Exchange (PMBX)?
________________ is a general term for technologies that transmit communications over IP networks.
What is Voice Over Internet Protocol (VOIP)?
The ________________ must always be placed on your co-workers desk in a clear and visible place.
What is the message?
The telephones in the various offices are called _________________
What are extensions?
Incoming calls can be transferred to another number.
What is call forwarding?