Internet
What 3 speeds do we offer Spectrum Business customers?
Business- 400 mbps
Ultra-600 mbps
Gig-1000 mbps
name 2 spectrum voice add on services
toll free
international calling
rnf
What is STVA?
Spectrum TV App
True or False
Customer can return Apple tv devices after removing from the box.
false
what internet platform can you use the internet on the go?
wifi access points
What type of equipment would you need for adding WI-FI.
Router
what are the 2 listing types for voice
private and listed
What are the name of the 2 streaming devices Spectrum offers?
Xumo
Apple tv
Name 2 video packages offered for sb customers.
premiere
entertainment
business
bar and rest
what is persistent pricing?
the consistent price the cx receives higher than acquisition and lower than rack rate.
What is the suggested speed package for a business with 5 employees?
Spectrum Business Internet
what are 2 programs you need for porting a phone number.
port ps
csg
aos
rtcsr
what is the set tool?
the set tool is used to view channel line up
what type of cx can purchase the Sports fan package?
B&R
how many phone lines can the cx have?
20 voice lines
Name 3 Value Added Services.
used to check rate centers and TN ownership
Where do you locate the set tool?
Tools tab in AOS
What can private business get that a public business cannot?
DVR
VOD
Premium channel add ons
What are the benefits of a static IP?
More security
What is the difference between a Static ip and a Dynamic ip?
Static - the address stays the same
Dynamic_ changes automatically
what is Real Time csr used for?
check portability
special instructions
earliest schedule date
A business wants tv in the employee break room can they have VOD?
Yes
What type of business can use the DTA video equipment
Any business that has monitors imbedded into their equipment
what is the copilot for pricing and packaging
copilot GEN2413