Show:
Intro
Modules
Payments
States Abbreviation
Anything
100
Incorporated Comcast Corporation
Who is Ralph J. Roberts
100
Identification with and understanding of another's situation
What is Emphaty
100
Acceptable Credit Cards
What is Visa,Master Card, Amex, Discover
100
Illinois
What is IL
100
Comcast Service which means cross platform , infinite content choices
What is Xfinity
200
Currently the CEO of Comcast
Who is Brian Roberts
200
It's how fast you speak
What is Rate or Word rate
200
Acceptable Debit Card Payment
What is Visa, Master Card
200
Georgia
What is GA
200
Name of your trainer
What is Christian Ong
300
Date started as American Cable System
When is 1963
300
refers to the level of comfort between you and the guest or customer
What is Rapport
300
the electronic exchange or transfer of money from one account to another through computer-based systems.
What is Electronic funds transfer (EFT)
300
Pennsylvania
What is PA
300
Give any feature of Cable Service
What is VOD, PPV, Parental controls, sports packages etc
400
Comcast stands for
What is Communication and Broadcast
400
questions are answerable by ‘Yes/affirmation’ or ‘No/rejection.’
What is Close-ended questions
400
3 types of identifying numbers on a cheque
What is routing number , account number , check number
400
Texas
What is TX
400
Comcast Hotline
What is 1-800-COMCAST or 1-800-266-2278
500
Name 3 states that is under Comcast Central
What is FL, Jacksonville, IL
500
is the art of questioning using a sequence of questions that uncovers the meaning in messages.
What is Probing
500
Things to verify when paying for Credit card
What is Credit Card Number and expiration Date
500
Maine
What is ME
500
3 things to verify to customer when in a call
What is last 3 digit of SSN, address, phone or name