Show:
Products
Tools
Documentation
Teams
Potpourri
100
This product is the cheapest way to secure a domain name.
What is an Instant Domain?
100
The website address where all the tools can be accessed.
What is inside.1and1.org?
100
This tool allows you to leave notes from calls and send emails to customer.
What is SSE?
100
A 24/7 team dedicated to our most popular website builder.
What is the MyWebsite team?
100
Cebu, Philippines.
Where is the 1st level technical support?
200
This line of products has a website builder designed for novice users.
What is MyWebsite?
200
A tool that allows you to open the customers control panel.
What is Hotline?
200
A button in SSE that brings up the next customer email in the workpool.
What is Next Case?
200
A department that handles all change of account ownership forms.
What is the Process Department?
200
This is a program we use to start a screen sharing session.
What is GoToAssist?
300
These are 2 email solutions that allow the users to share documents between devices and other users.
What are MailXchange and Microsoft Exchange?
300
A tool that can be used to search for customers that don’t have their account information.
What is the research tool?
300
A section of SSE that allows you to view all emails send to customer by agents and by the system.
What is Correspondency?
300
This team is responsible for SEO Ready and Google Adwords campaigns.
What is the SEO/SEM Team?
300
1, 12, 24 or 36 months.
What are the billing options for all new packages?
400
Virtual, Cloud and Dedicated.
What are the server packages we offer?
400
This tool shows the most up to date information about transactions processed on the account.
What is the Chargeback IPayment tool?
400
A section of the notes designated for synopsis of an issue when forwarding a case.
What is Internal Notes?
400
This team reviews alerts on accounts with many cases in a short time frame, to make sure they’re not having unresolved issues.
What is the Care Taker Team?
400
USA.VKS
What is the US Billing workpool in SSE?
500
Provides information about promotional offers we ran in the past.
What is the Terms and Conditions page?
500
A tool that outputs an excel spreadsheet with package specifications.
What is the compare tool?
500
An pop-up message in SSE that is used to alert agents of any important information regarding the customer.
What is a billboard?
500
A team that creates websites for new MyWebsite customers.
What is the Site Setup Team?
500
A German word used to indicate a package is locked.
What is Gesspert?