Give an example greeting verbiage for UNBRANDED CALLS
Hello/Hi, thank you for calling, my name is , how may I help you today?
100
This type of meal plan includes all the meals (breakfast, lunch, snacks, dinner) local non-alcoholic and alcoholic drinks and non motorized water sports activity.
All-inclusive
100
What is biggest size of bed in a hotel?
King Size bed
100
A type of bed that flips up for vertical storage inside a cabinet or a closet.
Murphy Bed
100
What time is the regular check in and check out time at the hotel ?
CHECK IN - 3PM CHECK OUT - 12pm/noon
200
Kind of hotels that are centrally located in the city. Business and leisure.
Commercial Hotels
200
A kind of hotel that charge one basic fare. This includes all the meals, local beverages and non motorized activities.
All inclusive
200
This is one of the 7 core values that emphasizes INDEPENDENCE. "It's up to you"
Self Reliance
200
One of the 7 core values. "Realizing the American dream"
Capitalism
200
"Time is money"
SPEED
300
This meal plan includes breakfast and on other main meal.
Modified American Plan (MAP) or Half board
300
Only includes lodging. Meals are charged separately
European Plan
300
This kind of hotel offer a lot of entertainment options for guests and are usually located near major attractions.
Resort
300
What are the two (2) types of travelers?
Business & Leisure Travelers
300
Customers begin to narrow down their options in this stage.
Short Listing
400
In this stage, customers research their remaining choices. This often includes internet searches and reading customer reviews.
About
400
At this stage, customers have already arrived at their destination.
TRAVEL
400
Americans are straightforward. "Telling it like it is"
Speak Up
400
A hotel staff who takes care of the customers' luggage.
Bellhop
400
"Play by the Rules"
Law and Order
500
This is the extra bed that can be requesting from the hotel.
Roll away bed
500
During this stage, customers research their destination online or by asking friends and family for advice.
Finding
500
Customers in this stage usually call to confirm their reservation or to make last minute changes.