What is how long it takes for disbursements to get to the sellers bank?
100
The Seller Guarantee team reviews them
What team reviews A-To-Z Claims?
100
1. Standard Greeting “ Greetings from Amazon Seller Support, COMMA”
2. Thank the Seller, Restate the question + Intro. “Thank you for contacting us regarding… (Subject)”
3. Answer the Question that was Asked.
4. Answer the Follow-up Questions
5. Educate by providing links or help pages.
6. Polite Professional closing. “Have a great day.” “I understand how this issue is impacting your business.”
What are the six steps to a great email?
200
The amount of time set between when you receive and order, and when you have indicated you can ship it out.
What is Production Time?
200
30 minutes
What is the length of time after an order is placed that the buyer has to cancel their order themselves?
200
7 days
What is the frequency of Individual account settlements?
200
Less than 4%
What is required rate for Late Shipment?
200
Email of primary account, legal name and address, last 4 digits of bank/credit card, and if it is a card the expiration date
What is needed for deep security verification?
300
Up to nine
What is the maximum number of images that can be uploaded to a detail page?
300
The buyer's address
What is never included in a Sold, Ship Now email?
300
14 days
What is the frequency of Professional account settlements?
300
48 hours, but ideally it is 24 hours
How long goes a seller have to reply to a buyer message before it is deemed “late”?
300
Seller Support cannot effect their chances of winning.
What is the amount of influence Seller Support has on the Buy Box?
400
12 digits long
What is the amount of numbers in a UPC?
400
21 days
What is the length of time an order can potentially be in "pending" status?
400
American Express, Diners Club, Discover, JCB, MasterCard, Visa
What are the types of Credit Cards that can be used for a seller account?
400
the Seller Performance team monitors them
What is the team that monitors the account health metrics?
400
Transfer the case to the Feedback Removal team
What should you do if a seller requests feedback removal and they don't want to fill out the Feedback Removal Request form?
500
Contact the manufacturer, buy a upc, Amazon Brand Registry, apply for upc exemption
What are the options a seller has if they don't have a product identifier?
500
UPS, US Postal Service, FedEx, or OnTrac
What are the four carriers you need to use to get 2 days shipping as a professional seller?
500
This level of error code indicates that the seller had a negative balance at the time of disbursement
What does a 800 level error code mean?
500
Order Defect Rate, Cancellation Rate, Late Shipment Rate
What are Performance Metrics?
500
Jewelry, Watches, Sexual Wellness, Fine Art
What are categories that require approval to sell?