Online Portal
Option to setup payments scheduled from the 1st-10th
What is autopay/ automatic payments.
What date do we assess late charge?
What is the end of business day of the 16th.
What are the 4 types of payment options we can provide?
What is autopay, online, phone, mailed payments
What screen do you document your contact, response, and remind date?
What is screen DLQ1
What is the fee amount to setup a payment?
What is $0.00
What day do we start outreaching to borrowers about their payments.
What is the 2nd.
Where do you check if we received an online payment?
What is screen PMTN
What code do you use when you acquired 1st contact with the borrower on a Freddie Mac loan?
What is code 034
What options can borrowers pay besides monthly payments?
What is Additional Principal & Escrow
What is the 4 pieces of information we need to gather on each delinquent account?
What is reason for late payment, occupancy/contact info, when & how current monthly payment will be made, and future payment plans.
Do we accept payments from 3rd parties?
What is yes we accept payments from anyone.
What code would you use if the borrower is late due to Covid?
What is transfer to Loss Mitigation?
When setting up their account what is the requirements for their password.
What is mim 8 characters, 1 upper case, 1 lower case, and 1 number and sybmol.
What is the last day a borrower can make their current month payment to avoid credit impact?
What is the last business day of the month
What screen would you use to check payment history?
What is Screen SER1 and Window HIST
What screen do you use to document FHA delinquency?
What is screen MAS1 COL1
What information does a borrower need to use to link their additional loans?
What is their last name and SSN
What payment options do we provide to borrowers if they are having financial struggles?
What is Split payments, savings, personal loans, 401k loans, family/friends, state assistance, government assistance
Where do you locate in MSP if a borrower history is mailing in payments?
What is loan finder under batch code
Do we change the default reason code on rolling defaults loan?
What is no.