Security/Disaster
What’s the word for when private data is exposed?
Data breaches and leaks
Which phrase means “I agree with you”?
see eye-to-eye
Match “be careful” to a situation.
Be careful when handling sensitive documents.
What’s the phrase for basic, no-extra-service airlines?
No frills
Match “anxious about” to a situation.
I’m anxious about calling the manager after the data breach.
Which phrase means accessing information you’re not supposed to?
Access the forbidden data
Choose the best phrase to disagree politely: a) “You’re wrong”, b) “I’m just thinking out loud here”, c) “No way!”
I’m just thinking out loud here
You’re working in a data center and notice an unfamiliar person near restricted equipment. What is the most appropriate course of action to ensure data and physical security?
a) Put on protective gear
b) Report the incident to security or a manager
c) Quietly remove yourself from the area
b) Report the incident to security or a manager.
Logic context: How could an airline justify a higher price tag for a flight?
By a distinctive experience or better service
You need additional information from a colleague about a project deadline. Which phrase expresses your request politely and professionally?
a) Demand it from them
b) Request it from them
c) Complain about it
b) Request it from them
A hacker has stolen your email and phone number, but they still can’t access your online banking account that uses two-factor authentication (2FA).
What step(s) would the hacker most likely need to take next to gain full access to your account, and why?
They would likely need to:
Intercept or steal the two-factor authentication code (e.g., via SIM swap, phishing, or social engineering) since email and phone number alone aren’t enough to bypass 2FA.
Crack your password or retrieve it through a phishing scheme or password reset with control over your email.
Possibly bypass encryption or security questions if they need to access encrypted data after logging in.
Use “Tell me where I’m wrong on this” in a sentence about a project deadline.
Tell me where I’m wrong on this, but I believe we’re rushing the deadline too much.
Reasoning Task: Why is it important to ensure you encrypt card details when storing them?
To prevent unauthorized access and protect customer data from breaches.)
Customer Scenario: You’re upset about a flight delay. Use “speak up about” in your complaint.
I’d like to speak up about the delay and ask for compensation.
Empathy Challenge: Use “I know how you feel” and “empathize with” to comfort a stressed colleague.
I know how you feel, and I completely empathize with you the stress of this situation.
Use “notorious for” and “encrypted card details” in a sentence about a company.
This company is notorious for losing encrypted card details in major data breaches.
Create a scenario where you’d use “I’d like to lay out my reasoning. Would that be okay?”
In a meeting when explaining why a certain approach may not work.
Real-life scenario: You’re training a new employee. Give three warnings about handling customer information.
Be careful with sensitive files, report any suspicious activity, and ensure you follow data protection protocols.
Use “do extensive research” and “assertiveness” in a sentence about booking flights.
I did extensive research on airlines and used assertiveness to request an upgrade.
Roleplay warning: You’re a manager giving instructions during a crisis. Use “assist” and “handle”.
Please assist the team with the reports and handle the customer complaints professionally.
I’m sensitive, yet accessible. I can be exposed by cracking passwords, but if encrypted, I remain safe. What am I?
Sensitive information
Debate Challenge: Argue for or against adopting strict new security measures using polite disagreement phrases.
I appreciate it’s difficult for you, but I’d like to lay out my reasoning. I believe stricter measures are necessary to protect sensitive data.
Chain reaction: Describe the steps from “put on gloves” to “report an incident” when dealing with an incident in a lab.
Put on gloves → handle leaked mixture → remove gloves → report the incident.
Persuade me: Convince an airline representative to upgrade your no-frills flight using 3 vocabulary items from this category.
I’d like to speak up about my experience. I believe I deserve a distinctive experience for my loyalty, and I did extensive research that supports my request for an upgrade.
Crisis solution: The system crashed, and customers are calling. Create a step-by-step plan using at least 4 vocabulary items from this category.
Apologize for the issue, assist customers with basic troubleshooting, empathize with their frustration, and ensure the team handles each complaint effectively.