Grammar
Choose the correct option to complete the sentences:
The conference __________ at 9 a.m. sharp tomorrow.
A) is starting
B) starts
C) start
We __________ lunch with the regional manager next Thursday.
A) are having
B) have
C) having
Answers:
The conference STARTS at 9 a.m. sharp tomorrow.
We ARE HAVING lunch with the regional manager next Thursday.
Fill in the gaps with the following words:
satisfied - products - customer care
We improved our __________ department to help clients more efficiently.
The new __________ didn’t sell well because it didn’t meet market needs.
She was not __________ with the delivery service because it arrived late.
Answers:
We improved our CUSTOMER CARE department to help clients more efficiently.
The new PRODUCTS didn’t sell well because it didn’t meet market needs.
She was not SATISFIED with the delivery service because it arrived late.
Answers: The reason I'm calling is... - I'm calling to arrange.. - It's about our meeting next week...
A colleague makes a mistake with a file and they apologize to you. What would you say to respond?
Answers: That's okay - No problem - Not to worry
Complete these sentences with the correct tense for the future:
The meeting with the French client __________ at 10 a.m. tomorrow. (start)
I __________ (not attend) the networking event tonight — I have another appointment.
Answers:
The meeting with the French client STARTS at 10 a.m. tomorrow. (start)
I AM NOT ATTENDING (not attend) the networking event tonight — I have another appointment.
Fill in the gaps with the correct words:
expectations - customer satisfaction - loyalty- productive - customer requirements
This week has been very __________ – we finished all our reports.
The project didn’t meet the client’s __________.
__________ is the result of good service and communication.
We had a meeting to understand all the __________ before starting the project.
Discounts can help increase __________.
Answers:
This week has been very PRODUCTIVE – we finished all our reports.
The project didn’t meet the client’s EXPECTATIONS.
CUSTOMER SATISFACTION is the result of good service and communication.
We had a meeting to understand all the CUSTOMER REQUIREMENTS before starting the project.
Discounts can help increase LOYALTY.
What would you say to suggest a time and date to meet someone?
Answers: Can we arrange a meeting? - Can we fix a date to meet? - What/How about...? - Is... convenient/OK? - Is ... any good? - Does... suit you?
Choose the correct option to complete the sentences:
They __________ to hire more staff before the holiday season.
A) are plan
B) plan
C) plans
I __________ to go to the networking event, but I’m not sure yet.
A) am wish
B) wish
C) wish to
The store __________ early on Saturdays.
A) closes
B) is closing
C) close
Answers:
They PLAN to hire more staff before the holiday season.
I WISH to go to the networking event, but I’m not sure yet.
The store CLOSES early on Saturdays.
Fill in the sentences with the correct form of the verbs in brackets:
They __________ (be / excited) about presenting their idea to the board.
We __________ (visit) the new supplier’s factory next week.
I __________ (wish / join) a leadership course to improve my skills.
The CEO __________ (arrive) at 2 p.m., so please be ready.
Answers:
They ARE EXCITED (be / excited) about presenting their idea to the board.
We ARE VISITING (visit) the new supplier’s factory next week.
I WISH TO JOIN (wish / join) a leadership course to improve my skills.
The CEO ARRIVES (arrive) at 2 p.m., so please be ready.
Match these words with their definitions:
1- Care
2- Production
3- Customer service
a- Attention and concern for someone or something
b- The part of a business that helps customers by answering questions, solving problems, or giving information.
c- The process of making or manufacturing goods in a factory or company.
Answers:
1 - A
2 - C
3 - B
What would you say to accept an offer to meet someone?
Answers: Yes, of course - That suits me - That's good/convenient for me
Complete the sentences with the correct tense for the future:
She __________ (be / available) to meet after lunch if you want to discuss the budget.
We __________ (have) lunch with the new manager on Friday.
Our flight to Madrid __________ at 6:45 a.m. on Monday. (take off)
I __________ (intend / launch) my business by the end of the year.
Answers:
She IS AVAILABLE (be / available) to meet after lunch if you want to discuss the budget.
We ARE HAVING (have) lunch with the new manager on Friday.
Our flight to Madrid TAKES OFF at 6:45 a.m. on Monday. (take off)
I INTEND TO LAUNCH (intend / launch) my business by the end of the year.
Choose the correct option to complete the sentences:
I __________ to improve my presentation skills this year.
A) wish
B) wish to
C) wishing
She __________ available to meet on Monday morning.
A) is
B) be
C) are
I __________ to move to another department next quarter.
A) intend
B) intending
C) am intend
The CEO __________ next Tuesday at 10 a.m.
A) arriving
B) arrive
C) arrives
We __________ the new supplier on Friday.
A) visit
B) are visiting
C) visits
Answers:
I WISH TO to improve my presentation skills this year.
She IS available to meet on Monday morning.
I INTEND to move to another department next quarter.
The CEO ARRIVES next Tuesday at 10 a.m.
We ARE VISITING the new supplier on Friday.
delivery - loyalty - service - to satisfy
Make sentences with them!
Excellent!
What would you say to decline an offer to meet someone?
Answers: I'm afraid I can't come on... - I'm sorry but I can´t make it - I'm not free on..
Correct these sentences:
The CEO is meet with the board this afternoon.
Our company wish to expand into the Asian market by 2026.
We’re having a conference call every Monday at 10 a.m.
Sorry, I’m busy at that time. I be in a training session.
She plans hiring more staff for the sales department.
Answers:
The CEO is meetING with the board this afternoon.
Our company wishES to expand into the Asian market by 2026.
We HAVE a conference call every Monday at 10 a.m.
Sorry, I’m busy at that time. I AM in a training session.
She plans TO HIRE more staff for the sales department.
Correct these sentences:
The meeting start at 9:00 tomorrow, so don’t be late.
We are launching the new product next week and we wish invite all our partners.
I’m not being available on Friday because I travel to Madrid that day.
He intends working remotely until the new office is ready.
They plan hold a team-building event in September.
Answers:
The meeting STARTS at 9:00 tomorrow, so don’t be late.
We are launching the new product next week and we wish TO invite all our partners.
I’m NOT available on Friday because I AM travelLING to Madrid that day.
He intends TO WORK remotely until the new office is ready.
They plan TO hold a team-building event in September.
Two-minute talk - Discuss the following question:
Can you think of a company that has strong customer loyalty? Why do people stay with them?
Excellent! :)
What would you say to apologize to someone?
Answers: Sorry for... - Excuse me.. - I'm really sorry for... - I'm sorry... - I apologize (for)... -
Two-minute talk - Discuss the following question:
Do you think it’s more important to be productive or creative at work? Why?
Excellent! :)