Feelin' Spooky!
________, the famous magician, died on Halloween.
Who is Harry Houdini?
What date do California and NY underwriting changes go into effect?
September 30th.
In which state will DriveTrain no longer auto populate a hold for a residency form when STP runs?
New Hampshire
True or False: We must read the Outbound Recording Disclosure on each outbound call.
False: Please play an Outbound Disclosure audio file rather than reading the disclosure yourself.
Starting when are we no longer logging in to Forti client each morning.
September 26
Hay-Man, Doodle Sack, Tattie Bogal, and Murmet are all different names for a __________.
What is a Scarecrow?
Why did we decide to require full underwriting in California?
To control/limit losses due to high loss ratio
False: MVRs will now run based on the policy/quote state rather than the drivers license state.
True or False: We cannot approve any new requests for seasonal coverage in the U.S., Canada, or State Farm Classic+ unless we've done it for the member in the past.
What programs are we using within The View?
DriveTrain, Impersonate, HVT, and Employee Login
This vegetable was originally used for Jack-o'-lanterns.
What is a turnip?
What is the turn around time for NBQ in California?
24- 48 hours
As of 10/15/24 for New Business and 11/15/24 for Renewals, what option must we provide (but not promote) in Florida?
We now have the ability to decline all coverage except for state minimum $10K BI & $10K PIP.
What is the new handling for Custom Cruisers effective 9.9?
Once an AEA 2-3 identifies a vehicle as a Custom Cruiser, it should be sent to Custom Cruiser Warm Transfer (Staffed 8am-6pm ET). If someone doesn't pick up within 2-3 minutes, send a Custom Cruiser Underwriting pass. Files in underwriting status will have holds set indicating that calls should be transferred as well.
What additional piece of information is now required when members and agents are logging in to our websites?
Super extra top secret verification code.
This Halloween radio drama caused mass panic on October 30th 1938.
What is "War of the Worlds".
True or False: For New Business in California, please only proceed with app and let underwriting take care of the rest. No action needed from AEA 2-4.
False: Please decline the risk if necessary, otherwise request a photo.
As of 9.12, certain states will score MVR points based on ____________ rather than violation dates.
Conviction dates
We have capacity to approve some Hagerty U requests! In what slack channel can you get daily updates for available Hagerty U courses?
#announcements_learning
Please sign up 2-3 weeks in advance so WFM has time to review for approval!
In early September we announced major improvements to ServiceNow, introducing the Service Station! Please name a key feature/benefit
1. New Main Menu
2. Curated Quick Links
3. Favorites
4. Unified Presentation
5. Popular Topics
6. Recommendations
7. Customizable profile
8. Cleaner user interface
9. Company Branding.
10. Support Ninjas!
Samhainophobia is the fear of __________.
What is Halloween?
What changed about NY?
We will require full underwriting on all New Business Flex vehicles in New York.
What 3 states still may require a signature from the Named Insured and Excluded Driver on our NDE forms?
UT- Always
OH & IN IF the excluded driver is the spouse.
What resource(s) should you ALWAYS refer to when handling Michigan Historic & Authentic Registration?
KB: Michigan Registration Procedure & MCCA Template
What is the title of the new IT article when attempting to troubleshoot tech issues yourself?
Technology Self-Help Procedure.