daisy
In Michael Jackson's: Billie Jean he stated, " She told me her name was Billie Jean, as she caused a (blank)
scene
In Prince: Purple Rain> He stated " I never meant to cause you any sorrow, I never meant to cause you any (blank)
pain
Destiny Child's "Survivor" they stated "Thought that I would fail without you but I am (blank)
im on top
On Drake's "Hotline Bling" He stated " You use to call me on my (blank)
cellphone
What year was 50 cent, "21 question" was released?
2003
Apple Pay Redemption:
T/F>The customer must have enough CBB to cover the FULL purchase price to be eligible to process a statement credit redemption through Apple Pay.
True>
Rewards Redemption Base Document
Adjust Button:
T/F>This screen allows you to make reward adjustments within 80 days of a promotion’s expiration.
False: This screen allows you to make reward adjustments within 90 days of a promotion’s expiration.>>Rewards Base Document
Electronic Deposit:
T/F> Only one electronic deposit redemption can be done over the phone per day (24 hour period). However, customers can sign into the Account Center/Mobile app and do additional electronic deposit redemptions
True> Rewards Redemption Procedures
Closed or Inactive:
T/F>If an account is closed (whether by Discover or by the customer) or has been inactive for 18 months, the Rewards are refunded to the customer either through a statement credit or a check.
True> Rewards Redemption Base Document
This document contains general information regarding Rewards. What is the name of this document?
Rewards Base Document
Check Redemption Requests:
If the customer asks for a check redemption, let them know we no longer accept requests check redemptions, it was discontinued and explain ALL other redemption options available. If the customer expresses concern/ pushes a for it what can you do?
submit feedback/complaint form>>Rewards Redemption Procedures
Partner eCertifications:
T/F> If the cm needs a reversal, reissue, deletion you can connect the call to CEG for further assistance.
False> Rewards Redemption Procedures
Statement Credit:
T/F>Statement credit redemptions done by 5pm ET have an effective date as the date the redemption was done (like a Payment) but may take up to 2 business days for the credit to appear on the account.
TRUE>>Rewards Redmeption Base Doc
New bank for Electronic Deposit:
T/F>To safeguard Rewards and the ability to redeem for cash, we require Electronic Deposit redemptions to be done over the phone if have never used that bank account to pay at least the minimum payment.
True>Rewards redemption procedures
Partner Gift Card:
What if the gift card is grayed out when you try to select it, what does this mean and how do you help the cm?
It will state the eCert and/or gift card is either currently out-of-stock or unavailable; have the customer go online/call back in a few days to see if available.>>Rewards Redemption Base Document
This document contains information for handling inquiries regarding Rewards (Cashback Bonus (CBB) and Miles) Redemption options. What is the name of this document?
Rewards Redemption Base Document
Electronic Deposit:
T/F>Electronic deposit redemption to a NEW bank account via the Account Center/Mobile App continue to be a fraud concern. Due to this, electronic deposit redemptions via the Account Center/Mobile App can only be done to existing bank accounts.
True>>Rewards Redemption Base Document
Statement Credit: What should you do if the customer received a statement credit due to inactivity and requests the Rewards get added back to their Reward bank?
T/F> Rewards were redeemed but they didn’t request redemption, to help the cm we would process the account for Lost/Stolen?
False> Connect the call to Directory>CPS-Fraud Prevention, so they can status the account as Fraud. DO NOT complete a lost/stolen. Handle the call as normal fraud. Rewards Redemption Procedures
T/F> Redemptions can be done on an open account, no matter the internal account status.
True>Rewards Redemption Base Document
Lost/Stolen: T/F>If the account was statuses as Lost/Stolen, they may not be able to earn or redeem rewards for approximately 48-72 hours.
If the account was statuses Lost/Stolen, they may not be able to earn or redeem rewards for approximately 24-48 hours> Rewards Redemption Base Document
eCert Codes: T/F> You may release eCert codes if they are still in Orion but are no longer viewable to the customer via the Account Center.
True>Rewards Redemption Procedures
T/F: When processing a phone redemption for all account types, except Discover it Miles, a pop-up will display to confirm the customers email address. Agents should follow the instructions in the pop-up to ensure the customer receives a confirmation email.
True>Rewards Redemption Base Document
Electronic Deposit: If the customer asks how their bank account can be saved for future Electronic Deposit redemptions what do you tell them/ how do you help them?
The cm asks you: How to open a cashback checking account, and has questions about an existing Cashback checking account. How do you help the cm?
connect to Directory> Cashback Checking>>Rewards Redemption Base Document