Skill Development Basics
This is the factor that research shows increases both employee retention and organizational performance.
What is skill and career development?
This shift is needed to improve how organizations approach development and evaluation.
What is a mindset shift?
Instead of annual evaluations, this type of interaction is recommended more frequently.
What are skill-building (or development) conversations?
Frequent development conversations increase this among employees.
What is engagement?
This word is preferred over “education program” to describe development.
What is skill building?
Employees often say they receive less of this than leaders think they provide.
What is career development?
Organizations often stick to outdated methods because they work this percentage of the time.
What is only part of the time?
These conversations help identify issues early and allow employees to do this.
What is course correct?
These conversations help leaders do this with employees beyond just performance.
What is build relationships?
Leaders are encouraged to use this word to emphasize value in employees.
What is investing?
The key person responsible for developing an employee, according to the chapter.
Who is the immediate supervisor?
The bird experiment shows people continue behaviors because of this type of reinforcement.
What is intermittent reinforcement?
Meetings or conversations influences this.
What is the outcome?
They also help leaders identify and celebrate these.
What are bright spots?
Development should be seen as this instead of an obligation.
What is an opportunity?
Leaders are described as this “chief” role for employee development.
What is the Chief Development Officer?
This prevents organizations from seeking better solutions even when current ones aren’t effective.
What is reluctance to change?
Another name some organizations use for development conversations.
What are retention conversations?
Regular development conversations help employees better understand this, leading to improved performance and direction.
What are their goals and priorities (or expectations)?
How something is framed determines this.
What is how well people accept and buy into it?
This gap exists when leaders believe development is happening, but employees feel it is not happening enough.
What is a perception disconnect (between leaders and employees)?
In the bird experiment, when rewards were inconsistent, the bird did this instead of seeking a new solution.
What is continued hitting the button more often (repeating the same behavior)?
Leaders often struggle with this mistake when first implementing frequent development conversations.
What is turning them into performance evaluation conversations instead of development conversations?
Beyond engagement and relationships, frequent conversations help leaders do this quickly when problems arise.
What is identify and address issues early (or intervene quickly)?
When outside experts are introduced, employees may misinterpret it as this unless it is framed correctly.
What is a sign they are not doing a good job?