Policies & Procedures
Process for Refill Medication
What is make sure patient is active and seen within the last 6 months and follow refill medication protocol
Rocephin injection process
Verify order in eCW, 1 needle draw lidocaine, 1 needle push lidocaine in Rocephin, 1 need to draw up, 1 needle to give injection to patient
Explain donning/doffing process for PPE
Don: wash hands, mask, gown, gloves
Doff: Gloves & gown, wash hands, unmask
Company's policies and procedures are found where
What is WellConnect/Sharepoint, Enterprise Clinical Operations, Policies and Procedures
T/F
Should specimen containers be labeled in front of the patient?
What is True
How should a patient be approached at the start of a visit?
Good morning/afternoon, my name is _______ and I will be assisting with your care today. Can you please confirm your name and date of birth for me?
Medication errors and adverse medication reactions reporting process
Notify provider and clinic supervisor, report in RLDatix
Explain cleaning process (including PPE) for a possible C-Diff diagnosis
What is use bleach wipes & PPE: gloves & gown
Administrators role in PHSA
What is having the competency binder up to date (per calendar year), Color Blind Test for every clinical employee, latest Medical Emergency Drill available for review, SDOs up to date
What are acceptable forms to order for labs/test/etc.
What is a Clinician order documented in eCW
SDO
Lab order from Specialist
When is a "Time Out" needed?
-Before beginning procedures, ensure correct patient, correct site and correct procedure
-Marking (if procedure requires)
-Document time out
What do you use to clean the rubber septum of a medication vial prior to needle insertion?
Alcohol
Process for proper surface disinfection procedure & what is the wet/kill time?
What is plop a wipe on every surface (bed, counter, chair, and door handle)
Must remain wait for 1 full Minute (depending on Cavi-Wipe)
Ideal Lobby Wait Time
What is less than 15 minutes
What do you do in case of a failed QC for each waived test in use in the clinic?
Follow WellMed and Manufacturers written guidance for failed QC until pass or discontinue use of test, call manufacturer's technical support if QC continues to fail
Where are drinks/food allowed in the clinic?
Break room/offices/conference room/closed drink containers allowed in work stations except for Lab
Do staff administer patient specific medication?
What is Yes, but medication has to be on the exception list.
Example: Prolia
Clean and sterile supplies stored appropriately
What is sterile above clean, clean above liquids
RLDatix, found in WellConnect/Sharepoint, Enterprise Clinical Operations, RLDatix (& report to clinic supervisor)
What is required in the chain of custody log
What is the date the specimen was sent, test ordered, the ordering provider, 2 patient identifiers, courier signature, date of results
Process to verify expiration date for syringe
What is if not on the package of the syringe, call manufacturer and ask for expiration date
What is
1. Right Patient
2. Right Medication
3. Right Dose
4. Right Route
5. Right Time
6. Right Documentation
Hand Hygiene process and when is it performed
Hand wash with scrubbing at least 20 seconds
Hand sanitizer- rub until dry
Before patient contact, before aseptic tasks, after ungloving, following bodily fluid exposure, after patient contact
Reporting process of possible cases of abuse to external agencies
What is... Any suspicion, let provider know to report to APS and contact Social Worker
What do you do when a med fridge thermometer is out of range?
Document temperature excursion, run 60-day Senso report to identify temp ranges and any excursions, call manufacturer for items in the fridge and notify manager