Vocab/ Abbre
TW
What is first TIME WINDOW?
MRKT 9
What is Atlanta?
Where the items come after the DC
What is The Market
Requesting dates
What is Delivery Date Request?
Consist of 4 men
What is Two Team Meet?
DT
What is Dispatch Track?
MRKT 14
What is Las Vegas?
A client who spends >100k
What is a Designer Client
The client does not want delivery today or tomorrow
What is a Reschedule email?
Name 3 of our distribution centers
What is 98-Baltimore, 95-San Fransico, 97-LA?
MBF
What is Mail Box Full?
OHIO
What is MARKET 30?
My sofa needs to be assembled
What is Service Stop?
The market might not have the item
What is an Inventory Check?
You can mark it RTBS
What is a Route recon or Return/Exchange?
DDR
What is A Delivery Date Request?
CHICAGO
What is MARKET 16?
The status that reflects the items would have to be scheduled to ship out
What is Distro - to - DC?
I have Narrow drive way
What is a Small Truck Request?
System used to check how long a COI takes per market
What is Centralized Scheduling?
HDC
What is Home delivery center?
What is Seattle?
Must be said on every call
What is :
- Greeting
- Call recording notice
- Address verification
- Phone # / Email Verification
- Item
- Location Questions
- Digital Signature
- Delivery Date
- Call Recap
- Closing
Items are in the incorrect market
What is a Redirect Email
What system is used to check the status of an item before it arrives to the DC?
What is Sales Force?