Vocab/ Abbre
What is first INVENTORY CHECK?
MRKT 8
What is Ontario?
Where the items come after the DC
What is The Market
Requesting dates
What is Delivery Date Request?
Consist of 4 men
What is Two Team Meet?
DC
What is Distribution Center?
MRKT 27
What is Nashville?
A client who spends >100k
What is a Designer Client
The client does not want delivery today or tomorrow
What is a Reschedule email?
Name 3 of our distribution centers
What is 98-Baltimore, 95-San Fransico, 97-LA?
LVM
What is Left Voicemail?
Phoenix
What is MARKET 19?
The leg on my table is wobbling
What is Medic Stop?
The client wants a 2pm-4pm time window
What is an Time Window Request?
You can mark it RTBS
What is a Route recon or Return/Exchange?
COI
What is A Certificate of Insurance?
CHARLOTTE
What is MARKET 40?
The status that reflects the items would have to be scheduled to ship out
What is Distro - to - DC?
Client is requesting a secondary inspection
What is a Inpection Request?
System used to check how long a COI takes per market
What is Centralized Scheduling?
FOD
What is FIRST OFFER DATE?
MARKET 1
What is Baltimore?
Must be said on every call
What is :
- Greeting
- Call recording notice
- Address verification
- Phone # / Email Verification
- Item
- Location Questions
- Digital Signature
- Delivery Date
- Call Recap
- Closing
Items are in the incorrect market
What is a Redirect Email
What system is used to check the status of an item before it arrives to the DC?
What is Sales Force?