Trade
What is needed when processing a swatch checkout for a trade client?
Trade account number, phone number or email.
What is the highest $ amount that can be applied to an RH gift card?
$2000
What is the hierarchy of our design ethos?
Environment, Architecture, Room, Furniture, Decor
Who is responsible for timesheets and ensuring your paycheck is accurate?
You
What paint color is used in our RH galleries? How would you navigate this client question?
Proprietary, mixed exclusively for RH
What percent of our Trade business should our weekly mix be?
20%
If you notice we are out of a specific supply item, what should you do?
Notate on clipboard located at ship desk
Who is the author of the 10 books of architecture? (DEARCHITECTURA LIBRI DECE, THE TEN BOOKS ON ARCHITECTURE)
Vitruvius
Which holiday is not carried over from year-to-year if it is not used?
Floating
What should you do if a client needs to return a swatch purchased in the Gallery and does not have the receipt? Should we return it without a receipt?
Hmm.... Let's here our responses!
what is the name of the document needed to process an order without tax applied?
resale certification
What is the process when a fabric or leather swatch is not in the drawer, and you need to find one to give to a client to take home?
MOS on clipboard in BOH and place comp sticker on swatch.
What are our 4 design principles?
Balance, symmetry, proportion, logic
How many rest periods are alloted for an 8-hour shift? How long is a rest period? Do you need to clock out for the rest period?
1. 2
2. 10 mins
3. No
What living plants are displayed in our Gallery?
Birds of Paradise
What qualifying information should a client who's interested in setting up a trade account submit for approval?
Interior design certification, Valid membership to major design org, international apps with the equivalent of us trade orgs, valid business license, tax id certificate
What is the $ limit on a total gift card transaction? (Selling only gift cards to client, not utilizing gift cards).
$10,000
What are the requirements for a formal installation?
100k+, consolidated delivery, flexible install date
What are our 5 beliefs?
Vision is Everything, Love us or Leave us, This is Personal, No School for Cool, Fast is as Slow as We go
What is the name of the newest RH Learning that rolled out?
Intro to RH Credit Card
when creating a TCO in concierge, who should you assign the opportunity owner to?
yourself, but share details to the Trade team for further support
At what $ amount will Certegy not automatically authorize a check in our POS system? What happens if the check is below this $ amount?
$65,000, it will automatically authorize
Vitruvius's work inspired Leonardo DaVinci's Vitruvian Man how many years later?
1,500
How many holidays does RH recognize? What are they?
2. New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas
What city was the first RH ever opened in?
Eureka, CA