RhythmConnect Portal
How can a customer send a message to customer service through the portal?
By utilizing the "Contact Us" feature, which is located at the top right of the portal. Click on your name, and then choose Contact Us .
Where do you find the serial number on the RSW?
What business model provides the lowest risk for the customer?
Split bill.
Which report/ test type provides only the patient strips, with no burden of trending data?
Wireless Event
What is the maximum number of days for an EWH study and a MCT study
EWH is maximum of 14 days, while an MCT is maximum of 30 days.
Can you edit an enrollment after it has been submitted?
Yes, most fields can be edited at any time during the enrollment period.
How many channels of EKG does our wearable device record? Also, which lead is presented to the customer?
We record one channel and we use lead 2 as our standard view.
Which business model has the requires the most work/highest financial reward for the customer?
Per Device Model (PDM)
Explain why the MCT is the most complete test type we offer?
- Near real time alerts
- Up to 30 days of monitoring
- Most dynamic report format
- Tech review of the entire monitoring period
Name the 2 types of EMR integrations we can do?
We can provide either a results out or Bi-directional integration
If a customer cannot find a patient in the portal, what is the most common reason?
They either have a filter on, or the patient is archived and they didn't choose the "show all" option while searching.
What brand of cell phone do we use with our RSW device
Trick question. The cell chip is integrated into the device, with no additional cell needed.
When a customer is using our service in the Per Test Model (PTM) or Per Device Model (PDM), can we mail a monitor to the patient?
What is tech review?
Tech review can be determined on the report by the label "MCT EVENT". This is a strip that was found by the tech while doing their review. It may have been missed by the algorithm, or have been something of interest, but it didn't meet criteria for an urgent notification.
If a patient has a question about their out of pocket responsibility, or about an existing bill, which extension should they choose
Option 3 is our billing department.
Where would you go in the portal to see the elapsed time since the device last connected to a cell tower?
Click on the serial number to see the last time the device connected to the cellular network.
Name the 3 types of electrode options we offer
Standard Foam
Sensitive cloth
Pediatric
Who is responsible cleaning, charging and checking in devices in the ownership models (PDM/PTM)?
The customer
Describe what AAI is?
Augmented Arrythmia Intelligence is our patented process. It involves multiple levels of detection, including patient activated events, auto triggered events, and tech review to ensure the most complete monitoring in the industry.
When setting up a new account, where would you attach the Account set up form/Notification criteria? Also, who should be tagged?
Account set up forms/Notifcation criteria forms are attached to the COMPANY and you should always tag your ASM.
How would you find the full disclosure data for an MCT and an EWH?
MCT- Full disclosure tab
EWH- Holter tab
Can you swim with the RSW?
Who do we partner with to streamline our ordering process within the VA system
Lovell Government Services
How would you explain our process to a doctor who is upset about a 'late' notification for an MCT Event?
Tech review caught this, while others would have missed it. Our process provides the best diagnostic outcomes. Is it more important to find this information 'late', or not at all?
What year did we get FDA approval for the RSW?
2021