Professionalism/
Engagement
Engagement
Why can't Operators look at their cell phones while at a ride?
They remove concentration from the ride.
1. WHEN do you screen Guests?
2. Name 3 things you screen them for.
1. Before they board the ride
2. Height, weight, Loose items, Legitimate safety requirements- correct amount of limbs
Area Access Control means to confirm the ride ____ is secure.
Perimeter.
During the track crossing procedure, where would you cross over the track?
Through an empty row
What is NOT a component in your "Zone of Operator Awareness?"
a. Ride area sights
b. Ride area phone
c. Ride area sounds
d. Ride area smells
b. Ride area phone
Name 3 things an Operator should AVOID doing in order to maintain looking professional.
-Cell phone
-Personal Conversations
-Eating, Daydreaming
-Distracted by surroundings, items, people...
-Bad posture, unhelpful to Guests
-Not showing up on time or in wrong uniform
True or False: If a Guest has a doctor's note stating their height, you do not have to height check them
FALSE
How do you secure a gate?
Lock it, then Push/Pull LETS TALK ABOUT THE CHANGES!
What does ALL CLEAR mean?
Riders are all seated, ride area is clear of guests/obstructions, crew is in their safe zone
LETS PLAY!
We remember what to look for in a Defined Visual Confirmation by the Acronym CARGO. What does that stand for?
Crew
Area
Riders & Restraints
Gates
Observation Aids- mirrors
An Operator must remain alert and aware at all times. IROC uses what phrase to describe how an Operator should look when focusing on his/her tasks?
Chin Up, Eyes Out
If a Guest does not meet a requirement, what do you do?
Measure again, apologize, explain safety reasons, direct them to a ride they can ride.
Call a Supervisor if needed.
True or False: Only using indicator lights on restraints is an acceptable way to verify that a restraint is fully secure.
FALSE: it indicates that the restraint is only lowered to the minimum position (there could be a lot of space between the riders and restraint)
When must you stay in your Safe Zone?
While the ride is in motion until it comes to a complete stop.
Why is a Pre-Dispatch Safety Check important?
It allows you to correct anything that was missed or new problems arisen before ride dispatch.
Name the 5 times the Operator should engage with the Guest at their ride. (Think Engagement High Five)
Screening, Loading, Restraint Device Security Verification, Dispatch spiel, Unloading (exiting)
Why is it important to Count & Pre-group people when they are in line while you load them?
So that you don't have to stop to count empty seats. (Most common cause of inefficiency).
So that you can balance the ride so it doesn't break down.
What are the 3 ways we check restraints at Wild Waves?
Push/Pull
Two Finger Tug
Visual Check
You get into your Safe Zone after which step has been completed?
Restraint Device Security Verification
Name 3 things you need to be prepared for that could happen at your ride.
-Person enters ride area
-Someone falls out/stands up/unbuckles
-Medical emergency
-Ride stops out of position
-Mechanical failure
Why is Engagement important for safety? (For both the Guest and Operator)
The Guests are more inclined to listen to safety instructions and the Operator's brain is more attentive to their safety duties.
What is Load & Go, and why is it important?
Once you have loaded riders, do not let additional riders in. Do not swap operators.
So that no steps are missed and all riders are properly checked.
What is the difference between Visual Verification and Operator Observed Verification?
Visual: Operator can determine restraint is positioned by just looking at it
Operator Observed: Physical verification conducted by the rider and observed by the Operator