General Info
With this account, riders can access rides at the age of 14...
What is a Teen Account?
This is used to track a pattern of behavior violating our Terms of Service.
What is Account Standing Score?
What is the basic type of ride that all drivers can give for groups of 1-4 riders?
Lyft
The Lyft Rider Membership Program is called...
What is Lyft Pink?
FNOL
What is Final Notice of Loss
The team reviews, approves, and sometimes rejects, documents that are uploaded by drivers.
What is Doc Review?
This feature allow riders a set price for rides they frequently take from the same pickup and drop-off locations at a similar time of day?
What is Price Lock?
Rides in newer vehicles with top-rated drivers.
What is Extra Comfort?
This feature that allows users to link their Lyft accounts with up to five other relatives or family members.
What is Lyft Family?
SCC
Support & Care Center
Lyft rides are available in the United States and this country....
What is Canada?
Riders may see a pending transaction on your payment method when they
What are Authorizations?
This star ratings can automatically unpair a rider and driver if they don't want to take a ride with them again.
What is a 3, or less star rating?
True or false:
If a driver is allergic to dogs, they do not have to give rides to anyone with a service animal.
False!
TOM
Task Operational Marketplace
Lyft's original co-founders
Who are Logan Green and John Zimmer?
A set amount for how much a ride will cost before they request it.
What is Upfront Pricing?
This feature allows riders to schedule a ride up to 30 day ahead?
What is Scheduled Rides?
A collection of one or more interactions between Lyft Support agents and customer(s)
What is a Case?
LHI
Lyft Healthcare Ride
Be yourself, uplift others, make it happen, and a human connection.
What are Values?
A payment method that lets riders add money to their Lyft account and use it to pay for rides.
What is Lyft Cash?
This feature designed to prioritize matches between women and nonbinary riders
What is Women+ Connect?
The Lyft app doesn’t use usernames and passwords. Instead, you sign in using your __________.
What is phone number?
ATO
Account Takeover