BILLING TERMS
If you have any unpaid charges, it will be added to your new balance - which will be reflected in this section of your bill
What is Account Balance
is a forgiveness plan offered to qualifying Rhode Island residential customers
What is Arrears Management Program (AMP)
Who Can Request a Move of Service?
What is Customer of Record (COR) & Executor of Estate for a Deceased
is an automated phone system technology that allows incoming callers to access information via a voice response system
What is IVR
an authorized additional party on an account as deemed by the Customer of Record (COR)
What is Secondary (SCOR)
Refers to the service dates between meter reads
What is billing period
Moratorium Period:
What is 11/01-05/01
Who Can Request a Start Service?
What is Customer of Record (COR) & Executor of Deceased Customer of Record
Rhode Island Energy P.O. Box 371875 Pittsburgh PA 15250
What is mailing address
Individual representing a living person
What is Power of Attorney (POA)
The cost of providing customer-related services such as metering, meter reading and billing
What is Customer Charge
This procedure provides guidance for handling a call from the _________ of a deceased Customer of Record (COR)
What is spouse
Who Can Request a Stop Service?
What is Customer of Record (COR), Secondary Customer of Record (SCOR) & Executor of Deceased Customer of Record
Provides the ability to report and/or obtain a status for an electric outage
What is electric outages
Individual representing a deceased person
What is Executor/Executrix
This charge is required under RI law and will be used to provide funding for a low-income home energy assistance
What is LIHEAP charge
Spouse is Identified as ___________, Is Alive and Well, and is Applying for New Connect
What is deceased
This program provides owners, landlords and rental agencies the opportunity to have services activated in their own name when a tenant requests services to be disconnected
What is Leave on For Landlord (LOFL)
If a payment cannot be processed, the caller will be routed to a CSR for assistance
What is Bank Payments
The ___________ of an individual on an account determines what they do and do not have the authority to do
What is relationship
Period when the need or demand for electricity on the Company's system is high, normally during the day, Monday through Friday, excluding holidays
What is Peak
________ wills, or obituaries are not sufficient documentation when the account holder is deceased
What is  Powers of Attorney (POA)
Provides the following account information: Balance, overdue balance, credit balance, active payment plan, and Arrearage Management Program (AMP)
What is account status
Individual who has control of property in trust with an obligation to administer it for the purposes specified
What is Trustee or Trust Account Executor