R Gear
What does R stand for?
What is Relate to the customer
What is the purpose of Required Questions?
a. Gather accurate personal information from customer for contract binding purposes
b. Connect electricity at indicted service address.
Role play tying back 2 needs when offering Vivint
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "tying back 2 needs" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
What is the proper order of completing the "T" gear?
This evergreen plant is traditionally decorated with lights, ornaments, and a star or angel on top.
What is a Christmas tree?
True or False: We can show empathy only when customers share negative experiences.
False: we can show empathy when celebrating customer positive experiences
What is the purpose of Relevant Follow up Questions?
Find opportunities to offer Vivint/Ibex
Role play a closing statement when offering Vivint
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "closing statement" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
What all should your "recap" include?
In Home Alone, this actor plays the forgetful father, Peter McCallister.
Who is John Heard?
What information must be shared to the customer during the recording notification
Call will be recorded for quality and security purposes or something similar
Role play transitioning with Confidence when offering Vivint.
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to " transitioning with Confidence" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
What does ARC stand for?
Role play the “customer questions” portion of the T Gear
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "customer questions" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
This classic song begins with the line, “You better watch out, you better not cry.”
What is “Santa Claus Is Coming to Town”?
2 PART QUESTION: What do you/say to gain proper agreement from the customer?
a. May I ask you a few questions
b. Customer must say: YES
Role play an example of positioning yourself as an expert when offering Vivint
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "positioning yourself as an expert" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
When do you use ARC?
When customer has provided a reason for saying “no” to your sales offer.
Role play "Thank the Customer".
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "thank the customer" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
In this country, children receive gifts from St. Nicholas on December 6th rather than Christmas Day.
What is Germany? (also acceptable: Netherlands)
Role Play the key action, purpose of the call.
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "purpose of the call " (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
Role play a value proposition when offering Vivint
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to the "value proposition" provided (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
Role play tying back 2 needs when offering Ibex
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to "tying back 2 needs" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
Role play the “Recap” portion of the T Gear.
Team Captain: choose team member for role play.
Opposite Team: Did the team member showcase this key action correctly?
Opposite Team: Provide feedback in regard to the "Recap" (did well/could do differently)
Opposite Team: Do you award them points? If so, raise virtual hand
This Dr. Seuss character lives on Mount Crumpit and tries to steal Christmas from Whoville.
Who is the Grinch?