Managing the procurement, movement and storage of materials in such a way that current and future profitability are maximized.
What is Logistics
100
Quality * Service
----------------------------
Cost * Time
What is Customer Value
100
The "80/20 Rule" (80% of the profits of the business come from 20% of its customers) is also known as...
What is The Pareto Principle or Pareto Law
100
In 1997 poor coordination among supply chain partners wasted $____ billion annually (within 5 billion).
What is $30 billion
100
Functional or Innovative: Which products are traditionally NOT highly price-sensitive?
Innovative
200
A network of connected and interdependent organizations mutually and cooperatively working together to control, manage, and improve the flow of material and information from suppliers to end users.
What is The Supply Chain
200
Average transaction value * Yearly frequency of purchase * Customer "life expectancy" is known as what?
What is The Lifetime Value of a Customer
200
Profit after tax - True Cost of Capital Employed =
What is Economic Value Added (EVA)
200
These products include the staples that people buy in a wide range of retail outlets, such as grocery stores and gas stations.
What are Functional products
200
Match or Mismatch: Responsive Supply Chain with Functional Products
Mismatch
300
These activities can be categorized into two types: Primary Activities (inbound logistics, operations, marketing, sales & service) and Support Activities (infrastructure, HR, technology development)
What are Value Chain Activities
300
Converting a product into a service is known as...
What is "Servitization"
300
Revenue Growth, Tax Minimization, Fixed Capital Efficiency, Operating Cost Reduction, Working Capital Efficiency are known as the Five Basic Drivers of...
What is Shareholder Value (or Enhanced Shareholder Value)
300
True or False: Responsive supply chains "Product-design strategy" utilizes modular designs in order to postpone product differentiation for as long as possible.
True
300
Building the ability to customize a large volume of products and deliver them at close to mass-production prices (similar to National Bicycle from the article) is known as....
What is Mass Customization.
400
A ___________ market is characterized by perceived product equality in the eyes of customers resulting in a high preparedness to substitute one make of product for another.
What is a Commodity Market
400
When the customer's service requirements are met in full, this is known as...
What is "A Perfect Order"
400
The cost per unit that could be avoided if a product or function were discontinued entirely without changing the supporting organization structure is known as...
What is the Attributable Cost
400
The purpose of this is to ensure that the variety of products reaching the marketplace match what consumers want to buy.
What is Market Mediation
400
Purchasing a large amount (sometimes in excess of an entire year's-worth) of a product during a time when it is heavily discounted is known as...
What is "Forward Buying"
500
"As we move rapidly into the era of supply chain competition a number of principles emerge to guide the supply chain manager."
List these '4Rs'
What are Responsiveness, Reliability, Resilience, and Relationships
500
Written customer service policy, Accessibility, Organization Structure, and System Flexibility are examples of what type of customer service "element"?
What are Pre-Transaction Elements
500
1. Define the Customer Service Segment
2. Identify the factors that produce variations in the cost of service
3. identify the specific resources used to support customer segments
4. Attribute activity costs by customer type or segment
are known as the Four Stages of...
What are the four stages in the implementation of an effective mission costing process.
500
There are 4 tools to cope with uncertainty in demand. The first is to simply accept it. The remaining three are to _________ against it, ________ against it, and _________ against it.
What are reduce, avoid, hedge
500
Most computer companies find themselves in the upper-right quadrant of the "Matching Supply Chains with products" grid. This mismatch has __________ products paired with ________ supply chains.