Installs
What are the parts on a pool called that are long and go on the top of the pool. There are caps in-between these parts.
Top Rails or Seats
You show up at a house that has an unknown filter and pump system. How do you figure out what it is?
I will accept any of these answers
Any sticker on either pump or filter.
Take a picture of the whole filter system and send to Nick or Kirsten.
Look on any of the plugs, lids or multiport valves that might have a part number.
What does microfloc do to the pool chemistry and what is it used for?
MicroFloc will lower alkalinity *250 bonus points if you mentioned that it also has borates in it*
It is used to clarify the pool water by clumping particles into larger masses to allow your filter to catch it.
A random customer that you do not know and has never been to our store before is asking for a case of shock. What shock do you give them?
Cal-Hypo of any brand. Power 73 or GLB
Name the item on your filter that gives you an indication you need to clean your media
Pressure Gauge
How would you measure the wall height of a pool
You are at an above ground pool with a cartridge filter and single speed pump. What can you go to help it prime faster?
Any of these answers are acceptable
Open the air bleed
Slightly crack open a waste line
Slightly open the pump lid
What is the ideal range for alkalinity?
80-120ppm
When cashing out a customer at the register, they give you a check to pay for their items. Where do you put the check?
In Kellys cabinet.
Put inside the envelope that has 3 pieces of red tape on the sides.
Where does a pool owner put their tablets/chlorine pucks?
Automatic Chlorinator or Floating Chlorine Dispenser
How far in the ground can The EcoTherm be installed?
It can be completely above the ground, completely in the ground or anywhere in between. There is no minimum or maximum depth.
List the weekly routine for our pool care program. There are 10 possible answers, you need minimum 6 to get points.
Remove toys and floats etc.
If they have a robot pull it out and clean it
Clean baskets (skimmers and pumps)
Clean filter media (backwash and rinse or clean cartridge)
Take a sample and test strip it at the pool
Check tabs and add weekly treat and microfloc. Then any balancing or shock based on strip
Skim pool
Scrub entire pool
Test sample at shop
What range do you want the pH to be for someone to use SuperFloc without needing to adjust with chemicals?
7.2-8.0
*250 bonus if you mentioned that using cal-hypo will raise the pH a little on its own*
We just installed a customers pool, they did not buy a ladder or stairs upon the purchase of the pool. They come into the store and say they would like something they can attach to their deck and get in the pool. What are you offering them?
I will accept any of the following answers:
Confer Brand brochure near the register. Telling them to choose and we will order it.
The Roll Guard Ladder, but with a conversion kit.
The Step 1x.
The Curve Step with or without the Add-On.
Take them outside near the ecotherm to see the displays we have of the 3 we recommend.
A customer says we just opened their pool but the valves with the blue handle wont turn. What is the valve called and how do you fix it?
Ball Valve
The union nut on the ball valve needs to be loosened.
When attempting to count how much fencing or blocks you might need, how would you figure that out?
Count the amount of uprights, or verticals there are on the pool
Use the formula of "pool size" divided by 3 times 2 (Example: 24 / 3 * 2 = 16 So there are 16 uprights or 16 blocks for that pool
What is red lube and blue lube for?
Red lube is for gaskets
Blue lube is for teflon
What is the Riken Pools recommended method for closing a pool chemically?
1. About a week (depending on how dirty the pool is) before the closing date, start cleaning the entire pool and get it perfectly balanced, check the borate level and do a heavy dose of microfloc to get as many contaminants out as possible. *250 bonus points if you can tell me the ideal range for borates*
2. About 3 days before the closing over chlorinate and add Riken Pools Winter Magic and let it circulate until the closing date.
What are the steps for shock and flock if you were explaining it to a customer?
1. 3. Remove cartridge or put pool on recirculate
2. Scrub entire pool *250 bonus points if you can say what areas are most often forgotten and where algae blooms tend to hide even if the pool water is crystal clear.*
3. Add chemicals as needed
4. Run filter for 4-6 hours only if the pool was already on. If the pool was off for a few days or just opened they can skip this step
5. Let is settle by leaving it completely alone for 12-72 hours.
6. Vacuum to waste
Speed 1 stays on 24/7 unless manually changed.
Speed 2 runs for 24 hours and then reverts back to Speed 1.
Speed 3 runs for 2 hours then reverts back to Speed 1.
How far can a traditional Above Ground pool be put in the ground?
No more than 18 inches
At a customers house you show up and it is a cartridge filter and a single speed pump and it is not priming. The pool water level is okay. There is no clog in the skimmer basket. All valves are functioning normally. The pump is hot to the touch.
Impeller is clogged and seized up. See if you can unclog is completely and then spin it about 15-20 complete rotations and see if it primes.
What is the benefit of maintaining hardness or calcium levels in a pool?
The body of water will not compensate for it by taking it out of what it is in contact with (liner, gunite or fiberglass). Additionally, too much calcium or high hardness can cause scaling on the pool or equipment.
A customer brings in their Maytronics Dolphin T35 and they said it is not turning on at home. What do you do first?
Flip the cleaner upside down on the floor so the tracks are facing up. Plug it into an outlet and hit the on button on the "brain", or power supply. This triggers a troubleshooting mode and it should make the tracks move forward and backwards then stop. If that doesn't happen then you give the whole unit to Kelly. If it does work, then you go put it in the pool outside and test it in the water. Sometimes just doing that test out of the water is enough to trigger it to reset and it will work again.
The equipment name that has the part number series as follows: ACT750, ACT1100, ACT1250, ACT 1500, ACT1750
Aqua Comfort Heat Pumps