Back to Basics 1
LDA's should be contacted no later than what time?
2 p.m. (or 4pm for late night)
What is the EDU/LS Collaboration Activity
Communication between LS + Instructor to share student information/outreach support
When does an LOA extension need to be completed by and what would the new LOA start date be?
Prior to the return date (monday). Start date would be first Tuesday of new course.
When should I have all of my Transition calls attempted by?
EOD Tuesday of week 4
Who are the two folks that live GA?
Maya & Racheal
What status are we not allow to use?
Avaliable no acd
not avaliable
wrap up no more than 3 mins
reminder coaching is with mangers
What are the categories in comm hub for LSA?
Career Readiness, commencement, general, high risk, kudos, lda outreach, motivational, pillar calls, resources?
What is the expectation of call backs?
Outreach and close the pending activity within 24 hours of you returning to the office.
Is there ever a reason that you would need to complete a second grad chat with a student? If so, when?
After a failed course (within the 20 wk to grad timeline)
Who are the top 2 disney fanatics on the team?
Caity & Hilary
What should I do when I see a red alert?
Respond got it, and call the student and close the pending red alert activity.
When do I tell a student they can submit work during a FGC?
24 hours from SP - SA FGC Approved to Submit New Work sent
Who should I text if I'm going to be late or out of the office?
Illin - 813-442-1894
Caity 484 553-5990
What is included in order to get Grad Pack completed
Grad Chat (activity) + Approved resume + Mock Call + Profile updated
Who have the most animals/ pets on the team?
Dorian
What should I do if I speak with another advisor student?
Treat the student like your own have the academic call and help the student on thier needs. If advisor become avalible transfer
What time should I have taskforce completed
By 2 PM
If a student wants an LOA, what are 4 things needs to know before we consider approval?
1. what is the reason
2. how much time is needed
3. what do they plan to accomplish in this time
4. did review slack
5. did they speak to FA
If I have 123 pillars for the month of June and I have already completed 56, how many more do I need to complete to hit 75% for the month?
37
Where did Margarita go on her last vacation?
Camping with the family
Where can I find information regarding how to complete a program transfer?
Program transfer is now completed with RER team
No, this is our time to be professional and give curtesy to the speakers with camara on
What are the daily outreach expectations for:
Dials
Talk Time
Top 50
UCC
95
3:30
95%+
10-15
We have 7 Pillar Calls (not including externship). What are they?
Welcome Call
Transition
FAW
Retake
Grad Chat
Grad Pack
Scholastic Honesty
What is name of Crystal spider name?
Crystal tell us!