Back to Basics 1
Back to Basics 2
Back to Basics 3
Pillars of Success
I know them!
100

LDA's should be contacted no later than what time?

 2 p.m. (or 4pm for late night)

100

What is the EDU/LS Collaboration Activity

Communication between LS + Instructor to share student information/outreach support

100

When does an LOA extension need to be completed by and what would the new LOA start date be?

Prior to the return date (monday). Start date would be first Tuesday of new course.

100

When should I have all of my Transition calls attempted by?

EOD Tuesday of week 4

100

Who are the two folks that live GA? 

Maya & Racheal

200

What status are we not allow to use?

Avaliable no acd

not avaliable

wrap up no more than 3 mins

reminder coaching is with mangers

200

What are the categories in comm hub for LSA?

Career Readiness, commencement, general, high risk, kudos, lda outreach, motivational, pillar calls, resources? 

200

What is the expectation of call backs? 

Outreach and close the pending activity within 24 hours of you returning to the office. 

200

Is there ever a reason that you would need to complete a second grad chat with a student? If so, when?

After a failed course (within the 20 wk to grad timeline)

200

Who are the top 2 disney fanatics on the team? 

Caity & Hilary

300

What should I do when I see a red alert? 

Respond got it, and call the student and close the pending red alert activity. 

300

When do I tell a student they can submit work during a FGC? 

24 hours from SP - SA FGC Approved to Submit New Work sent

300

Who should I text if I'm going to be late or out of the office? 

Illin - 813-442-1894

Caity 484 553-5990

300

What is included in order to get Grad Pack completed

Grad Chat (activity) + Approved resume + Mock Call + Profile updated

300

Who have the most animals/ pets on the team? 

Dorian

400

What should I do if I speak with another advisor student? 

Treat the student like your own have the academic call and help the student on thier needs. If advisor become avalible transfer

400

What time should I have taskforce completed 

By 2 PM

400

If a student wants an LOA, what are 4 things needs to know before we consider approval?

1. what is the reason

2. how much time is needed

3. what do they plan to accomplish in this time

4. did review slack

5. did they speak to FA

400

If I have 123 pillars for the month of June and I have already completed 56, how many more do I need to complete to hit 75% for the month?

37

400

Where did Margarita go on her last vacation? 

Camping with the family

500

Where can I find information regarding how to complete a program transfer?

Program transfer is now completed with RER team

500
Should I be away when a meeting is being held?

No, this is our time to be professional and give curtesy to the speakers with camara on


500

What are the daily outreach expectations for:

Dials

Talk Time

Top 50

UCC

95

3:30

95%+

10-15

500

We have 7 Pillar Calls (not including externship). What are they?

Welcome Call

Transition

FAW

Retake

Grad Chat

Grad Pack

Scholastic Honesty


500

What is name of Crystal spider name?

Crystal tell us!