Risk Account Opening
These codes must be verified for accuracy when opening a trust account.
What are CUAC codes?
When a Teammate is unexpectedly absent for this many days, an audit is required.
What is three or more days?
This document should reflect current key and combo assignments for an teammate.
What is the Key/Combo Workbook?
These two signals must be set upon arrival by the first Teammate.
What are the In Process and All-Clear signals
True or False: Even if our rates don't change, we need to update the signage weekly.
True
These comments must accurately reflect who set up the trust.
What are Grantor comments?
This must be accurately recorded in all drawers and vaults as a theft deterrent.
What is bait money
This ATM-related document must be properly completed and the keys securely stored.
What is the ATM-Mas Hamilton log
Employee #1 is required to inspect all ATMs for these warning signs.
What are vandalism, skimming devices, PIN-capture devices, and missing network/Braille signage
How often should you review Employee Signage stored in a non-client facing area?
Quarterly with your BOTT task and whenever you see an update in the consumer bulletins.
Even for existing clients, branches must confirm this for each new business account to ensure accuracy.
What is complete and current supporting/legal documentation
Branch employees must know their override limits - these can be found in what app?
What is Branch Guidelines?
This checklist should have no exceptions from the previous month.
What is the Branch Open/Close Checklist
Employee #2 must do this while employee #1 enters the branch.
What is remain in their car until the All-Clear Signal is given
What date needs to be listed on ATM paper?
2019 or newer
These are needed in order to remove a signer from an account
Authorization to Remove (Signed by all signers) or Death Certificate
Where should coin be stored overnight?
All coin should be locked in the 3rd compartment or in the vault overnight per branch closing procedures
This list must include all current employees in case of emergency.
What is the Recovery Contact List?
After how many days do you have to update the Branch Contact List/Recovery List if you have a new teammate transferring in or out?
What is 5 days
When you receive the quarterly marketing - how soon does it need to be changed over?
ASAP
Most accounts that are audited by the RA's are opened on this Platform
What is Key Counselor
Where should Bait Money be stored?
Bait money needs to be stored under a working supply of 20's, 50's or 100's at all times.
Branch employees should be able to identify these three security signals.
What are the All-Clear Signal, In-Process Signal, and security measures
What log needs to be filled out entirely when sending and receiving cash?
Armored Courier Log
Marketing Materials stored are your desk should have only what dates listed?
2024 or 2025: Are only those marketing and advertising materials distributed by KeyBank Marketing and approved by Compliance displayed and used in the branch when providing information to consumers about KeyBankâs products and services and are they current within the previous 12-months