Navigating Advance
What are the 3 ways we can submit a request and where in Advance would you send it?
Requests can be sent via mail, fax, and/or email.
You would click on the PDF icon in Centauri Advance to send request or on the grid when applicable.
When would you use the disposition Chart Submitted but Not Received in LiveVox?
Whenever records were sent regardless of the timeframe.
In Advance you will only use CSNR when its 48 hours or more since submission.
When an office states they charge for records, what probing question will you ask?
You would ask: How much do you charge for records?
What are the 3 things that you would use to conduct research?
NPI, Provider Name, and Address
When you use any of the note's disposition under FORWARD TO CLIENT FOR RESOLUTION, what status does it place the office in?
Issue Status
How do you schedule an office once they confirm request is received and they make a commitment?
Calendar icon.
Office will be scheduled based on the return method and TAT that was provided to the agent.
What disposition will you use in LV when you are speaking DIRECTLY to a Copy Center?
Copy Center Follow Up
True or False: When verifying provider, you only have to verify at least one provider.
FALSE! You must verify ALL providers; however, you only have to verify at least 1 patient.
What 3 retrieval methods would you schedule out IMMEDIATELY after your initial call?
Office has received the invoice payment and stated that they will fax the records back in 7 days, how will you schedule the office in advance?
Invoice; regardless of the return method, payment was involved with these records therefore they will be scheduled as INVOICE with the TAT provided.
Where do you find a provider’s NPI in Centauri Advance?
By clicking where the provider's name is listed, window will expand showing providers NPI.
What would place as the “Account Number” in LiveVox?
Centauri Provider ID Number – If there are multiple only place ONE.
What additional questions would you ask if the office states they use a 3rd Party Copy Center?
Who do you email when you need to CNA a patient?
Send email to Status.Inquires@centaurihs.com to close chase.
Where in the RA Reference Guide would you locate the threshold for each active project?
Centauri Advance Links
What 4 items in the office demographics could possibly populate a similar office?
1)Office Address
2)Phone #
3)Fax #
4)Office Group Name
What disposition will you use in LV when you follow up with an office that has an INCOMPLETE Chart?
Follow Up-Scheduled-Incomplete-Partial
What are the 3 P's for a successful phone call?
Persuasiveness, Persistence, and Professionalism.
What is the invoice contact information that you would provide if an office ask where to send the invoice to?
Fax #: 888-406-4427
Email: RaInvoiceDelivery@centaurihs.com
True or False: Office states patient is deceased we do not need the records.
FALSE! If the patient was alive during the DOS requested, we will still need the records.
What are the main ways you will pull up an office in Centauri Advance?
1. Address
2. Phone Number
3. Centauri Provider ID
What disposition will you use when you call to follow up with an office and they state they have not received the request, and you must resubmit it?
Initial Call
What are a couple of things we avoid while being on a call?
Being robotic, rude, and abrasive.
What are the rules for "Managed Copy Centers"? Name the managed CC's.
Managed CC’s are to be scheduled out for 15 days and requests are NOT sent.
•CIOX/Healthport/DataVant
•ShareCare
•MediCopy
•Verisma
•Healthmark/Acton
•MRO
•ScanStat/Resolve ROI
•VRC
•MMRA - 10+ Chases
Besides the formatting of the email, what else would you include in the remote access email?
The patient list in an excel format.