CLAIMS
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AVPIC RMP's
AVPIC RMP's
100
I received an email from claims asking me to upload photos of the damage I just reported on my car online. Can I just email that in or how would I do that?
log into app and upload through Quick Photo option
100
In what American city is the Golden Gate Bridge located?
San Francisco, California
100
What vehicle value makes a vehicle ineligible for the line 10 auto policy?
$250,000
100
What is the best-selling album of all time?
Michael Jackson's THRILLER
100
I think I have auto withdrawal, but I wanted to have you run my card for my renewal this time around. Can we do that over the phone?
yes, we can process that card over the phone but must let customer know they lose the discount if they do that method
100
Maximum allowable of Coverage A can be up to what of the estimated replacement cost?
150%
200
My repairs are going to take 14 days or more, how long does rental car cover me from my accident?
The rental car is available while the repairs are being worked on at the shop, but a max of 30 days total.
200
This iconic highway, stretching from Chicago to Los Angeles, played a significant role in American history and culture.
What is Route 66?
200
What is the maximum binding authority for Bodily injury/Property Damage/Uninsured Motorist on the line 10 auto policy?
Maximum binding authority $500,000/$500,000/$500,000
200
Which rock band is known for the 1975 hit "One of These Nights"?
THE EAGLES
200
I got an email saying my policy is renewing and I need to download drivewise, how soon does it have to be done?
as soon as possible, it must record enough trips before the renewal date for the system to recognize you have completed this and add in the discount
200
Coverage B limit selected must be sufficient to cover all Other Structures at the residence premises. The insurable value attributable to any single outbuilding cannot exceed what amount of the Coverage A limit.
30%
300
A platinum package auto with a $500 collision deduct. Has renewed 4 times with no claims, what would be the deductible credit the customer would have available?
$300
300
This river is the longest in the United States and flows through ten states.
What is the Mississippi River?
300
Continuous prior liability insurance for a minimum of ____________ with no more than a __________ of insurance from the prior insurance expiration date to the effective date is required.
6 MONTHS
5-DAY LAPSE
300
What is the real name of the rapper known as Snoop Dogg
Calvin Cordozar Broadus Jr.
300
I recently retired and was curious if there were any discounts I would be eligible for, and do you require any document from me?
Yes, 55+ retired discount on your home insurance. No documentation needed
300
What endorsement MUST be placed on all 2-4 family dwellings, including builders' risks?
Extended Premises Endorsement
400
I submitted a quick photo claim through the app and within an hour I received a $1500 deposit for damages. My shop just said its way more than that, what Am I supposed to do?
No worries, that’s just what they can initially see in the photos. Sometimes there are things unable to see in pictures or more damage once the repairs start that wasn’t visible to the outside. The shop will just send in a Supplemental estimate for the additional damages to our claims department and they will review that and make additional payments if there is in fact more damage. They just like to get you a payment to start with, esp. because some shops won't start repairs without a deposit.
400
What are the names of the 5 Great Lakes?
Superior, Ontario, Erie, Michigan, Huron
400
What two underwriting requirements are waived for spin-off transaction policies?
1. Incidents Requirements
2. 3 Years Driving Experience in the United States, territories of the United States, or Canada
400
What famous guitarist is known for playing with his teeth?
Jimi Hendrix
400
I don’t understand why my policy went up, I got an email saying I never enrolled in E-policy, I don’t know how to do that.
Log in to your "my acct" and select preferences, then choose E-policy option on all policies and click save.
400
Insurable Interest: What are the two things that make a dwelling insurable for this product?
Dwelling must be occupied by the named insured(s) and used for residential purposes.
500
I got an email from claims offering to set up an estimate with a shop listed in Allstate Good Hands network, what does that mean exactly?
It means the shop stands by their work on the repairs, they are also very familiar with working with insurance companies and have the technology to get the paperwork in much quicker and know what adjusters will require.
500
This U.S. state is known as the "Land of Enchantment" and is home to the Sangre de Cristo Mountains.
What is New Mexico?
500
Any driver license within 6 months prior to binding the policy with one of 7 status codes are considered an UNACCEPTABLE RISK. What are the 7 codes?
SU (Suspended); RE (Revoked); DE (Denied); ID (ID card only); DQ (Disqualified); DC (Deceased); IN (No Valid License)
500
Which Classic song can be used to perform CPR?
Staying Alive
500
I was in a small fender bender, and I don’t know if I want to file a claim or not, it was my fault. What would happen to my rates if I did file it? (Customer has standard policy.)
we don’t have any way of knowing exact dollar amounts of how it could affect your policy because it depends on several factors and underwriting has to review that at renewal time. but as far as discounts go you would most likely lose the claim free discount on the policy.
500
For eligibility purposes, a current Allstate property policyholder who is moving to a new Homeowners primary property, what 4 things can we consider that can make them eligible for ONE additional loss to be allowed?
1. 1+ year of active primary property support.
2. Previous property support was an Allstate homeowner, renter, owner occupied condo or manufactured home.
3.$0 pay losses will not be counted for eligibility purposes
4. Customer's new primary home must meet all other eligibility requirements.