Socure
This is where you navigate to in order to access Socure results
What is Risk Details?
These are the three pieces of information you are checking to see if they match on a DMF DNP
What is SSN, Name and DOB?
This is how you request ID documents from an applicant that is NOT registered in the portal
What is manual document request?
This should be your decision on an original application, no suspected IDT, but an agency hold in a disbursed LIRA application
What is Send to LO?
These are the three pieces of contact information you need to check are resolved or not
What is phone, email and address?
Socure alerts skew more towards this type of fraud
What is Suspected Identity Theft?
This is how you mitigate an internal watchlist account name match
These types of borrowers only require an ID regardless of the identity trigger
What are authorized signers and representatives?
This should be your decision on an original application, composite triggers and applicant did not provide identity documents, and an ETRAN watchlist alert for code 83 on a COVID loan
What is Withdraw?
This is what you must do if you use an outside resource to validate unresolved contact information
What is upload a screenshot of your findings?
Socure is run during this task in the cycle of the application
What is Risk Verification?
This is how we research and mitigate a Co-Pilot alert (duplicate document, metadata alert, etc.)
What is searching if the duplicate document is due to an affiliate/companion app, reverse image search, using Jimpl to review metadata information?
This is the email address where you request manual ID verification once documents were obtained via a manual document request
What is PDCRiskReviewSupport@sba.gov ?
This should be your decision on a reconsideration service request with an unmitigated fraud victim initial alert and a DNP and CAIVRS alert
What is Reject?
This is what you are looking for in contact history notes when trying to validate unresolved contact information
What is PII?
These alerts require you to include a very specific note with your Risk Review notes
What is Fraud Victim Initial alert and Fraud Victim Extended alert?
This should be your risk type if your trigger is a LIRA application on agency hold for suspected IDT that is a name match only
What is Suspected IDT?
ID and Social Security Cards are required for all identity alerts
What is false?
This should be your decision on a reaccepted application with an account name match due to a common name only and a DNP that does not match your applicant's SSN
What is Reinstate
This is when you do not need to address contact information at all in your L1 note
What is when all contact information is resolved?
These identity alerts will not show up on the landing page, but will show up in Socure in Risk Details
What is
•Email Address is less than 180 days old and Phone number was first seen less than 50 days ago
•Identity is associated with a fraud victim extended alert
•Identity is associated with an active-duty alert?
These factors may mean a CAIVRS alert is mitigated and the file can be reinstated
What is
•SBA Uncollectible or Charged Off Status, but CHRON notes indicate no longer referred to TOPS
•Disbursed Current and making full payments with a current due date
•SBA Uncollectible or Charged Off Status, but CHRON notes indicate a bankruptcy (if you come across this, refer to your Supervisor)
•If the CAIVRS alert is for an Authorized Signer of the Non-Profit
This is who is responsible for verifying the validity of identity documents
Who are CLS?
This should be your decision on a LMOD application that is on agency hold, has an unmitigated DNP, and the applicant submitted fabricated ID documents
What is Reinstate?
When Socure does not specifically say a piece of contact information was unresolved nor does it mention it being resolved, we can assume it was resolved
What is true?