Treats Galore!
When making my favorite, Cookies 'n Cream Concrete, how many swirls of custard and portions of Oreos do I need?
What is: 2.5 Swirls of Custard on top and bottom. 2 portions of topping
A customer orders 1 treat, and their total comes out to around $10. They hand me a $50 bill. What do I do?
New inventory just arrived at the store, what should I do?
What is: FIFO!
I do this every 30 minutes!
What is: PUMP THE ICES!
What is the uniform policy?
What is: a tie-dye shirt, a visor/hat, and a name tag!
What are the 3 things that come with every treat?
What is: a NAPKIN, a SPOON, and A SMILE.
A customer is getting a 6-Pack of Custard Cookie Sandwiches and is at the register. They inform you that they have a gluten allergy. How do you respond?
What is: inform them of our Allergy Policy. NUTRITION STICKERS NEED TO BE PLACED ON THE BACK OF EVERY SINGLE CUSTARD COOKIE SANDWICH PACK AND BAG THAT IS MADE!
I woke up with a tummy ache, but I have a shift later tonight, what do I do?
What is: find a cover!
A MASSIVE rush just finished, we had a line around the building, what should I do after taking a quick 5 minute break?
What is: restock, clean, pump ices, clean the lobby, check the bathroom!
A customer orders a to-go on the delivery tablet! They order 1 5-Layer Gelati and 1 Milkshake without whipped cream and a cherry, what lids do they get?
What is: a domed lid with NO hole for the 5-Layer Gelati and a flat lid for the milkshake.
What are the only 2 treats that come with a small spoon?
What is: a SMALL ICE and a SMALL CUSTARD!
On the Closing Checklist, what are the 3 things that go into the freezer every night?
What is: The chocolate chip bin and the blue freezer packs AFTER THEY HAVE BEEN RINSED OFF.
I'm going on vacation next month to California! I need to do the following . . .
What is: request time off!
This action makes our Italian Ices easier to scoop, more flavorful, and more presentable.
What is: pumping
We've had Green Apple ice for the past 2 days, and it seems to be getting low. I should . . .
What is: MAKE A NEW FLAVOR!
What are our current treat promotions?
What is: Rocket Pop Ice - 5 Layer Gelati and Ice Blender, and Alex's Lemonade Stand
After making all the ices for the day, I need to do this with the Delivery Tablets, every morning.
What is: update the ice flavor and custard flavors on UberEats and DoorDash!
I just got to work, what do I need to do before clocking in?
What is: make sure I am wearing proper uniform, put up my hair (if it's long), go to the bathroom/handle anything that isn't work-related before clocking in!
I'm closing up for the night and going to take the trash bags out to the dumpster, BUT OH NO! The bag has broken, and trash juice is spilling on the sidewalk! What do I do?
What is: take soapy water and pour it on the spill
It's 9:30pm and we just used up the last of the Sour Patch Watermelon ice! What do I do?
What is: make a new ice and update the delivery tablets!
What are the only 2 types of Custard Cookie Sandwiches we offer at the store?
What is:
Chocolate Chip Cookie, Vanilla Custard, with Chocolate Chips
and
Oreo Wafer, Vanilla Custard, with Rainbow Sprinkles
A customer wants to receive free treats, what would you recommend they do?
What is: get the Rita's Rewards App!
A customer calls asking about catering information. what are the 4 pieces of information I need to get from the customer before telling Jena?
What is: their name, date of catering, serving size, and EMAIL!
What is to be done after you finish making a treat with Italian Ice and before handing the treat to the guest?
What is: scoop, scrape, smooth!
You do THIS to make the guest's experience better, but also increase their ticket total.
What is: upselling